fr smith & sons marina
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fr smith & sons marina印象
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We apologize to Mr Eastman for dropping the ball on this service request. He did in fact email our service manager, Adam, who admits that he dropped the ball on this. Things happen during a busy season but this is no excuse. We thank Mr Eastman for point out our deficiency in handling his business. While have no expectations, we would love to make it up to him in the future as at some time.Robin SmithOwner
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My family (my husband and I and our three young sons) and I just spent the weekend in Lake George, NY. We had a great experience renting a boat (nearly brand new, very well maintained) and waterskiing equipment. The lovely people at FR Smith were extremely helpful in terms of telling us different parts of the lake to visit for waterskiing and swimming. This was our first trip to Lake George, so their guidance was invaluable. Also, the marina was right next door to the Sagamore, our hotel. We rented the boat for various parts of three days and each time we showed up to pick up the boat and then return it at the end of the day we were greeted with smiles by everyone who worked there. I am so happy we stumbled onto this marina and highly recommend it.
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Rented a small Ebb Tide 19 footer with a Yamaha 115HP outboard motor. The lady in the office was very friendly and helpful and offered many recommendations and tips to make the most of our time on the Lake. It's about 25 min south to Lake George Village on the water. We look forward to renting a boat from them in the future!
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Smith's has been servicing and storing our boat for ten years. They have been efficient, reliable and I highly recommend them.
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Let me explain the real story here - 3 young ladies reserved a rental boat for 3 days. It was explained to them over the phone and while two were present at the rental desk that under no circumstances can our boats be used to go to Log Bay Day (Log Bay Day is held the last Monday of July every year. It is an out of control all day drinking party. It is heavily patrolled by police and many, many tickets are issued). It is our marina policy NOT to rent boats on that day for a single day use. If customers request multiple day rentals that include that day they are given the same information - DO NOT GO TO LOG BAY under any circumstances.Sue, our rental manager, explained this on the phone and the again in person when they were completing the paper work. One girl eagerly signed all documents including a special document titled "Log Bay Day Disclosure Statement". This document includes this very clear statement: "I understand that participating in any events connected with Log Bay Day will be considered reckless and unsafe and will result in the cancellation of the rental with NO refund."During the check out process one of my staff overheard one of the girls stating that 'her father was so mad at her for spending so much money to go to Log Bay Day'. At that point, he reported the conversation to our rental manager who immediately cancelled their rental contract. She stated that she would have to speak to the General Manager about refunding the deposit. Since that time we have received several very unfriendly, demanding and very loud phone calls. I have since instructed my employees to not engage in conversation with anyone who yells.Had someone asked to see the documents that were signed, I would have happily faxed or emailed a copy of the two documents indicating the conditions for forfeiture of the rental deposit.Let me be clear that it was FR Smiths that cancelled this rental contract and not the reverse.I am sorry that this very unpleasant exchange has been brought about in a public manner.We are a very solid business who spends significant time treating our customers with courtesy.
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We come to Bolton Landing every year and rent a boat for a week, and someone recommended FR Smith and we're so glad we used them! Their boats are unbelievably clean and in great shape. They accommodated us with a rental for 6 people even when they were booked solid.. We've been back and their prices are better than other marinas we compared them to. Sue the manager is very professional and we will continue to use them every time we visit...
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I was sorry to read the review of FR Smith & Sons by reviewer Patty K - the issues cited by her were due to a complete misunderstanding. Let me explain. Patty K called my marina last week to discuss storage and winterization options with my Service Manager, Adam. Adam outlined a set of options to Patty which included: shrink wrapping, drive oil change, engine winterization, bottom wash, chemicals (fuel stabilizer etc), and pick-up and delivery to her location. This price was quoted at 545.00 including tax. The following week, Patty called back and asked for my General Manager, Scott, by name. Scott was unaware of the conversation that Patty had with Adam and continued to quote her the full menu of options INCLUDING storage at our facility. This additional option bumped the total price to 867.77 (including tax). Late Friday when Adam was available - he and Scott - discussed the situation and planned to call Patty back on Monday when we returned to work, as we are closed on Sat and Sun this time of the year. I would like to add that Patty indicated that we were "gouging her for more money because of the upcoming hurricane. Adam in no way indicated to Patty that we would be able to get her boat late Friday before we closed for business that day. As another note, FR Smith & Sons has a very regulated policy and reservation system for winterization. We send out storage and winterization sheets so that our customers can indicate what services they want and what date they wish their boat to be pulled. It is a signed contract with our latest pull date of November 1. We handle over 400 boats between Oct 1 and Nov 1. While Patty called and was clearly in a jam by not having arranged winterization services this late in the season, Adam and Scott were willing to try to help her out. Patty is not a regular storage customer but we are always willing to add new storage customers and especially to help people in need. We are quite sorry that Patty felt she was ripped off - fortunately, all this can be attributed to misunderstanding and hastey reactions. Sincerely - Robin Smith - president and principle owner
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Thank you for the review we are very happy that you had an enjoyable time on Lake George!We will definitely take more care to be sure the anchor storage compartment is cleaned out - we apologize for the unpleasantness. We will look into the canopy - it has been a difficult thing to manage - it seems simple! but it can be a source of constant frustration and repair. Thank you for giving us an opportunity and for providing useful feedback!
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Let me explain the real story here - 3 young ladies reserved a rental boat for 3 days. It was explained to them over the phone and while two were present at the rental desk that under no circumstances can our boats be used to go to Log Bay Day (Log Bay Day is held the last Monday of July every year. It is an out of control all day drinking party. It is heavily patrolled by police and many, many tickets are issued). It is our marina policy NOT to rent boats on that day for a single day use. If customers request multiple day rentals that include that day they are given the same information - DO NOT GO TO LOG BAY under any circumstances.Sue, our rental manager, explained this on the phone and the again in person when they were completing the paper work. One girl eagerly signed all documents including a special document titled "Log Bay Day Disclosure Statement". This document includes this very clear statement: "I understand that participating in any events connected with Log Bay Day will be considered reckless and unsafe and will result in the cancellation of the rental with NO refund."During the check out process one of my staff overheard one of the girls stating that 'her father was so mad at her for spending so much money to go to Log Bay Day'. At that point, he reported the conversation to our rental manager who immediately cancelled their rental contract. She stated that she would have to speak to the General Manager about refunding the deposit. Since that time we have received several very unfriendly, demanding and very loud phone calls. I have since instructed my employees to not engage in conversation with anyone who yells or is disrespectful.Had someone asked to see the documents that were signed, I would have happily faxed or emailed a copy of the two documents indicating the conditions for forfeiture of the rental deposit.Let me be clear that it was FR Smiths that cancelled this rental contract and not the reverse.I am sorry that this very unpleasant exchange has been brought about in a public manner.We are a very solid business who spends significant time treating our customers with courtesy.
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This is an awesome review but I think you meant to post for the Smith family that owns Lake George Camping Equipment! And by they way, they are really nice people!It is very easy to confuse since there are 4 marinas on Lake George that are owned by 4 Smith families - none of which are related!