evensong spa
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evensong spa印象
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This was my first visit to this spa. I have had several friends who go regularly and talked me into going with them for a visit. We went during the week and I would recommend going at this time as the spa was not overly crowded. As it was my first visit our group received the grand tour.I was very surprised at how spacious and thoughtful the layout of the spa was. There is a beautiful indoor labyrinth that you can walk while you are there. Our attendant explained it is there for relaxation or meditation if guests choose to walk it. I must say it was a very relaxing experience. We decided to order lunch ahead of time so it would be ready after our treatments were finished. Lunch was served right on time and was wonderful. I had the Evensong Salad which is a mixture of cheese, fruit, nuts and chicken salad. The other dishes my friends enjoyed looked delicious too. For my services I chose their signature Innerjourney massage it was wonderful! They place heated stones on your body during the massage and it made me feel like I was melting into the massage bed. I had about an hour in between my services and I spent the time in the hot tub. They also have a steam room you can use too. The locker room was very well stocked with towels and lotions etc. My facial was the best I have ever had. My facialist was very knowledgeable and educated me in how to take better care of my skin. They use an organic line called Eminence wow - I actually bought a few products to use at home and I love them! Overall I was very impressed with the service I received. The staff make you feel comfortable and seem like they really enjoy what they do. I must admit I was hesitant at first to go with my friends as the prices of the services are higher than the day spa I usually go to but I feel that the service I received were well worth it. I am told they run some pretty good special offers and will be checking their website to see when they are.
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Dear Michelle, Thank you for sharing your experience. The Evensong Spa team strives to provide you with the best possible service, and when we fail to meet your expectations it is important for us to know. We are sorry to learn your friend was disappointed with her service and regret any inconvenience or frustration your experience in the Spa Café has caused. Your patronage is important to us, and we hope you’ll give us an opportunity to serve you in the future. Thank you again for bringing these matters to our attention. Sincerely,Druellen KostiEvensong Spa Director
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It's beautiful and worth every penny. You can expect less from a high end spa as Evensong. The best way to treat yourself after a long week, or if you just want to get away (all amenities are offered with any service you book). I like to come early, enjoy the whirlpools and steam room, get a massage and top it off with an ultimate smoothie in the relaxation room. That's a perfect day!
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Guest feedback is extremely important and I appreciate you bringing the concerns of your facial to our attention upon leaving the spa. Again we are truly sorry for the discomfort you experienced during an otherwise pleasant visit. Based on our policy, this should never have occurred. Please do not hesitate to contact me directly if you should have any additional comments.Best, Druellen KostiEvensong Spa Director920.294.3347dkosti@heidelhouse.com
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I see you wrote a review for both the resort and the spa – thank you! As mentioned earlier, guest feedback is always welcome and appreciated. I am sorry to hear you were slightly disappointed with your spa visit – I can understand how feeling “cold” is not a great way to relax at what should be a warming experience. We apologize for this and hope you choose to return to enjoy a spa day as it should be.
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Thank you for providing feedback of both the resort and spa, Donna. It’s wonderful to see your first spa experience went so well. I will pass on your gratitude to Leah.
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A group of friends and I drove 1 1/2 hours for a "spa day." I reserved the 50 minute "Inner Journey Massage," plus a 15 minute add-on service the "Tranquility Scalp Treatment." I received a 50 minute services. I asked the individual doing the massage a couple time prior to the service about the add-on service and he said that it was all incorporated in to the massage. After the service I spoke with an employee. I realized that they thought my add-on service was the "Aromatic Hot Towel Treatment," since no scalp treatment was done at all. I also asked about why it was still only 50 minutes. She said that she has tried explaining to the massage therapists that people think they will get more time, but that they need to get to the next appointments. So, she said that the massage therapists need to rush the massage in order to incorporate both the massage and the add-on service into the 50 minutes. I would have rather just had a massage, rather than a rushed service that then was bad overall. It was not a good experience. Why would anyone pay additional money for an "add-on" service if there is no additional time added? The marketing of these services is poor. We had lunch at the spa. The food was served to us (cold soup, but good), but there was no follow-up regarding our lunch the entire hour we were eating, although they automatically add 18% gratuity to the bill. My friend ordered the chocolate & berries dessert, and there were not berries. They did then charge her less,indicating that the cafe has now changed this menu item, but when she ordered the dessert no mention was made of this change.There are limited staff. We had to wait 10 minutes to pay, as there were no employees at the front desk. Finally, one of my friends went into the locker room to find a staff person to help us. After this experience, it makes me wonder if the spa is having financial difficulty, as the staff seemed stretched pretty thin. Or, perhaps it was just the off-season staffing. The staff working the front desk were also handling the locker rooms. The staff were polite and nice to us, just stretched thin.The facility is absolutely gorgeous. A beautiful location and a beautiful facility. Prior to our services (but once we arrived) my friends and I discussed coming back for an overnight because we were so excited about what seemed like such a quality facility. After we left, we realized we need to keep searching for a better spot. The hot tub & steam room were great, but overall the experience was not worth the money. Not bad overall, but when you spend money for a luxury service, you expect better customer services and services.
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BEFORE: I went several times to Evensong in the year or so after it opened (we have a cottage in the Green Lake area) but I stopped going altogether because while the facilities are extremely well-done, I found the services (nail salon, massage) very poor quality considering the price. If you build a high-end looking spa, the quality of services better be high end, too. That was NOT the case for a long time. AFTER: This week I was given an 80-minute massage as a birthday present. Have to admit given my past experience I was not expecting too much. This time, I was really pleased. The massage therapist (a woman named Jamie I think) was excellent. Great massage pressure, hit all my trouble spots, didn't chit chat, and I came out of there feeling much more relaxed, looser and calm.For 80 minute massage the cost was $150. Make sure you come early or stay later to make use of the other amenities incl steam room and hot tub. This time the service lived up to the sophisticated physical space (great locker room, hot tub, relaxation room, restaurant) of Evensong. Much improved!
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Dear Don,Thank you for such a kind review of your recent visit. What a spa day you had! I’m happy you were able to enjoy the labyrinth, services, eucalyptus steam room and spa café. I will pass on your compliments of Crystal and Brandon. We truly look forward to your next visit.
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Kathleen,Thank you for taking the time to leave feedback of your recent visit to the spa. I am so happy to hear you enjoyed all aspects of your winter getaway and appreciate the high recommendation. I will be sure to pass on your kind words to Barb and Brandon. We look forward to your next visit!