bridge marina
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bridge marina印象
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Dear Lori,Thank you so much for sharing your experience with our Boating Club; we have shared your kind words and accolades with our staff - it’s always a pleasure to pass along such positive comments. We are thrilled to hear that you have enjoyed your time with us, and we have equally enjoyed having you as a member of the Boating Club. We look forward to getting you out on the water again next season!Thanks again,Becca FernandezBridge Marina, Inc.
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Dear Leon L.,On behalf of the entire staff at Bridge Marina, please accept my sincere thanks to you for taking the time to share your Bridge Marina experience with others. We are so happy that you enjoyed your first boating experience with us and we look forward to hosting your next boating vacation! In the meantime, if we can ever be of assistance, please do not hesitate to reach out. And thank you again for your very kind review – it is greatly appreciated! Sincerely,Becca Fernandez and the Bridge Marina team
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Dear Brandon, Thank you for your feedback. We are sorry to hear that you believe the bumpers provided to you were unsatisfactory, which led to your negative experience at the end of what we hope was a great day on Lake Hopatcong for you and your party. At Bridge Marina, we strive to provide the best boating experience possible and we are passionate about what we do in providing products and services to our clients. We take meticulous care of our rental boats and trust that our rental clients will do the same. We make every effort to ensure that our rental clients do not damage our boats, which we know is a surefire way to ruin a great day for everyone. Our thorough pre-rental instruction and assistance are unmatched on Lake Hopatcong and are just two of the many ways that Bridge Marina works to ensure our clients’ safety and enjoyment, and that our boats are not damaged. Our staff’s recollection of this incident is quite different from how you have portrayed it. Unfortunately, your party did cause significant damage to one of the two boats last Sunday after a full day of fun on the lake. As with all our rentals, our staff provided your party with significant pre-rental training and your boat was outfitted with all safety gear, including sets of pontoon fenders that are more than adequate for the vessel. The fenders provided to your party have been used by hundreds of boat rental groups this summer with no complaints as to their quality or effectiveness. Our rental procedures include instruction on how fenders are to be used, but we cannot preset the fenders to protect you in all situations you may encounter; this is the renter’s responsibility. We were as disappointed as you were to see the damage to the boat and this was discussed with you at very significant length. We reluctantly needed to charge our bare minimum $150 cost to repair the excessive damage you caused to our $30,000 rental boat and to clean up the excessive mess your party left behind. We recall your request of “decreased damage fees in exchange for not posting a negative review online,” but we believe this does not align with our business ethics and we must decline such requests. Furthermore, the member of your party discussing this issue with our staff appeared rather impaired after having too much “fun” on the water and was becoming unruly and intemperate with our staff after lengthy discussion, which is neither appropriate nor permissible at our family friendly marina. It was at this point that our only safe recourse was to consider contacting the local authorities in order to protect our staff and other clients’ well being. Brandon, we are confident that our staff acted in a courteous, reasonable and professional manner regarding the damage caused by your party. While we wish the outcome and your total experience had been different, we stand by our decision. Again, we are sorry to hear that the end of your time with us did not go as you would have hoped after you damaged the rental boat, but we do trust that you and your party enjoyed a fun day on Lake Hopatcong. You are welcome to contact me directly if you would like to discuss this issue further. Sincerely, Becca Fernandez, Bridge Marina
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On behalf of the entire staff at Bridge Marina, thank you very much for your kind words. It has been an absolute pleasure serving you here at the marina and having you and your family as members in our Boating Club. We are thrilled to hear that you are pleased with our level of service and our staff – we strive to exceed expectations and it’s always a pleasure to hear when we’ve achieved that goal. Thank you again for taking the time to share your perspective about our business – it is truly appreciated. Looking forward to seeing you on the water again soon!Thanks again,Becca Fernandez and the Bridge Marina crew
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Dear OysterLove,Thanks very much for your feedback. We are glad to hear that you enjoyed your fueling experience with us. It is our goal to provide the best boating experience possible on Lake Hopatcong, and it's always nice to hear such a positive response about our products and services.We look forward to seeing you again on the fuel dock soon!Sincerely,Becca Fernandez, Bridge Marina
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Dear Paul R.,On behalf of the entire crew at Bridge Marina, thank you very much for taking the time to share this review. We are so glad that you enjoyed your first boating experience with us and we appreciate your kind words very much. We hope to see you again at the marina very soon! In the meantime, please do not hesitate to contact us should you require any assistance with boating in the future. Thanks again!Sincerely,Becca Fernandez and the Bridge Marina team
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Dear santaluvsme,Thank you very much for taking the time to write this review – we appreciate your kind remarks about our staff and service very much! We are so pleased to hear that you enjoyed your experience with us and your time on Lake Hopatcong. On behalf of the entire crew at Bridge Marina, we are truly honored to be associated with your ‘best day of summer!’ Thanks again for sharing and we hope to see you again at the marina again very soon. Sincerely,Becca Fernandez and the Bridge Marina team
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Dear NJKarma,On behalf of the entire crew at Bridge Marina, thank you very much for taking the time to write such kind remarks about your experience with us. We are thrilled that you enjoyed your time on Lake Hopatcong with us! We look forward to getting you out on the water next season – either on one of our rental pontoon boats or in our boating club. Thank you again for taking the time to share your experience, and we look forward to seeing you again in 2015!Sincerely,Becca FernandezBridge Marina
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Dear Walter,Thank you very much for taking the time to share your experience with our Boating Club. We are thrilled to hear that you have enjoyed your time with us and on the water. It has been a pleasure serving you this season, and we look forward to your continued membership in 2014. Thanks again,Becca FernandezBridge Marina, Inc.
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On behalf of the entire staff at Bridge Marina, please accept my sincere thanks for your kind words about our team. We appreciate you taking the time to share your thoughts about your experience with us. It has been a pleasure having you here at the marina for the past nine years – you will be missed! Best wishes to you and your family as you head down to the shore. And please do not hesitate to reach out if we can ever be of assistance in the future. Thank you again!Becca Fernandez and the Bridge Marina team