dc skydiving center
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dc skydiving center印象
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For years my wife had said she wanted to try skydiving. For Christmas I contacted DC Skydiving Center and purchased a gift certificate. She jumped yesterday and absolutely loved it!I have seen some reviews about bad customer service but we did NOT have any negative interaction with anyone. The "office" side of the place could communicate a bit better and we found it necessary to seek out answers to a couple of minor questions. But nothing worth worrying about.The video shows by her facial expressions that she did, indeed, LOVE IT!
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I went for my first jump Sept 28, '14. It was a long overdue birthday present! Had a great experience from start to finish. I ponied up and paid for the video and photo package...plenty of pix and the video was worth it. I would definitely go again.
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I simply cannot wait to jump again!! It is something that I have always wanted to do. My experience at DC skydiving center was great. Folks talk about customer service... Not that it was horrible but they do not give you a warm fuzzy feeling. Maybe that is what we are looking for when signing a document acknowledging risk and waiving rights to all sorts of things. Sometimes a friendly smile will do it. Nonetheless, my instructor and tandem partner to the skies (Patrick) was superb!! He had a great sense of humor and was knowledgeable. He gave me very detailed instructions, which being type A personality, I appreciated. I am certain he, and praying family members, were the reason why I was not nervous in the least. When I jump again, I hope that Patrick is secured to my backside for sure!!!
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One of the best experiences of my life! I have always wanted to go skydiving and I'm so glad that I chose DC skydiving center! Had an amazing time felt very secure! Wonderful instructors who were encouraging and energetic!
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The staff was professional. At no point do you feel that anyone is skimping on safety. All ages. All sizes (almost). Videos and photographs are worth the price. You may get a better deal if you negotiate the price of this when making a reservation. So much fun!
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The manager at this business actually said he welcomes negative reviews because it, "shows future customers we are serious about our policies." What it shows is that they are VERY okay with poor customer service. Apparently, they are also okay with cursing at customers and being generally rude. I would never recommend this company to anyone concerned with how the employees treat paying customers. I purchased a Living Social deal with DC Skydiving Center back in March and made a reservation for May. On the day of the jump, my friend (who also made the same purchase) and I were in the car on the way to the center when we got an email (not even a phone call) just before the jump saying it was cancelled due to high winds. I appreciate the safety aspect here, but the timing was really poor. We had to turn around and head home. It would have been nice if they had made the call a little earlier. I called and rescheduled for July. This is where the problem started. Two days before the jump, something came up and I had to cancel. The girl I spoke with informed me that because I was calling within 48 hours of the jump, I would have to be charged $50 the next time I called to reschedule. I argued that I was only 45 minutes short of that 48 hours and she wasn't willing to budge. I figured I'd just eat the $50. I called yesterday to reschedule and was told I would now be charged $100, $50/person in the reservation. This is their cancellation policy- this I understand. I thought this was a bit much considering I was only 45 minutes late in cancelling. I was directed to speak to the office manager, Sean. That is who I spoke with today. The conversation started off well, and he was very thorough in making sure that I knew that everything was handled electronically and it was out of his control that I was within the 48 hour cancellation window. I tried to explain that I thought it was slightly absurd that they cancelled on us for the first jump just moments before it, but because I was a few minutes late, I would now be charged $100. The manager began to use curse words and did not seem to comprehend or care that I was disappointed. Furthermore, he said I should have been charged back in July. I told him that since I would not be rescheduling at all now (due to his attitude), I would not be paying that $100. It became clear I was getting nowhere with him, so I ended the call and thanked him for his time.Note that Living Social also called him after I called to complain about the customer service and they, too, came back to me and said he was rude and difficult. Finally, I noticed that right after our call, my credit card they had on file from the booking deposit had been charged. I had clearly ask they hold off on this but Sean of course did not care. I called to ask why he had done this and he said, "Oh well since you should have been charged in July, I took care of it for you so you're all set- would you like to reschedule now?" I told him I would never be booking with them and I was unhappy about the $100 charge. This was a complete waste of time, energy and money. Living Social seemed to agree with me and issued me my money back into my account.
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They cancelled our reservation, and I tried to re-schedule, but after being told conflicting information on each of my several calls back, we ultimately decided that we weren't going to be able to reach a mutually agreeable date/time for rescheduling me and my friends to jump.Seeing as I still wanted to jump, I was regretful in asked for a refund. I was told that they don't give refunds. They won't even refund the reservation fee for the reservation that they didn’t honor. My friends and I currently have $840 tied up with this company for which we can't reach agreeable terms to use, and we can't get a refund.This company has shocked me by their lack of empathy, not even pretending to be interested in resolving this problem. I've gotten 1 sentence email replies and been told 100 times over the phone that this is their policy, showing no effort to remedy the situation. They already have our money, so why should they care if we get what we paid for or not?A friend of mine warned me not to use this company, telling a similar horror story from last summer, but unfortunately I didn’t listen. Save yourself the hassle, and listen to my warning. I will be continuing to fight to get my money back and clearly be looking to use a competitor's services for my first jump.
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I finally took the plunge on 11/9 and it was simply too good. Still when I think about the same, I feel very Happy as if I had achieved something. The staff was Good & the instructor Mr Angelo has good in his job. The whole experience will leave memories to last a lifetime. And one advice, Go for the Video as well as Snaps. Infact the quality of Video is professional. The place doesn't look great but I guess they don't need to have a flashy office. Overall: Highly recommended. Would go again....
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Gaithersburg, MD 9/5/2013 So below is what I wrote in response to my sky diving trip when asked if I enjoyed it:I am writing you concerning my experience on August 31st at 0800. 6 of us purchased Living Social Deals and were looking forward to an experience together. When I arrived, I began filling out the paperwork, Ipad, and check in. I heard my name called and was fitted by Yuriy Lupalo (name on the certificate). He asked me if I was getting photos and I told him no, and he then asked me why. I told him I had skydived a few times before and am not really a picture person. The smile and the conversation ended there. Mr. Lupalo barely spoke to me. Now, a few of my friends were on the fence about buying, but their guides had cameras in case and were posing for photos, full of energy and smiles. My thought was.....should I have lied and said that I wanted photos?!? Would my guide then speak to me? Once on the plane, I was second guessing why in the world I was jumping with this guy.....but I only saw a few instructors and figured that I might as well go through with it so that we could all jump together (my mistake). I figured that at the very least he is attached to me and I'm sure he plans to survive this jump. Next to me was my friend Ted and his guide from Miami, Florida. He (The guide) asked me if I was having fun and I told him, "No, I just wish I had a friendly/ nice person to jump with. He won't even speak to me." The other guide said, "Talk to her, come on......." Still, no conversation. The guide from Miami asked me where I was from, it I had jumped before, etc....... which was nice to take the edge off and in my opinion a bit of basic small talk to put me at ease. When it came time to put on the safety hooks he again barely spoke. The only guidance given was to put my head back, bend legs, etc. WE jumped which we had no issues with except for when he wanted to do sharp turns (spin us). We landed and he unhooked me, I wasn't sure what to do and started to head back in and he told me, "stand here." I went to clear my ears and that is when he told me not to do that. Let me explain that I had reconstructive surgery to my left ear. I must "clear" my ear in order to hear due to pressure build up with my tympanic membrane. I told him I needed to clear my ear and again he told me to stop. I said, "Sir, I have to due to having my ear rebuilt from a scuba injury....." He cut me off and said that this wasn't scuba!" At that point I was pretty much fed up, I looked to my left and saw my friend Ted and his guide from Miami.........and that guide told me I could walk back in with them. I never saw my guide again. Once inside we were sharing stories, some ended up buying the pictures, etc. That's when I learned that the instructors receive a large portion from the pictures/video........so once Yuriy knew he wasn't pocketing anything from me, he was ready for his next person to jump in order to receive more money.Customer service should be a huge priority, but honestly for some it is all about the money. I would be concerned who you hire and maybe insist that everyone MUST buy photos (put it in the price) for a positive experience (whether the smile is fake or not) or maybe make that money be split like the tips......... The people at your call center were kind when I booked and when I called to tell them about the issues with my instructor. I also spoke to Sean who in my opinion was just listening to me and offered no resolution or that he was going to speak to the instructor, etc. Just my thoughts. I did hear back immediately from this message when I sent it........I was offered another jump with another instructor at a discount. I declined and appreciate the thought.....lesson learned....read the posts and pick a great person to go with it makes all the difference in the world. I wish you a great day and thank you for your time.
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My wife and I decided to go sky-diving to celebrate my 70th birthday. I expected it to be an exciting experience, but it was AWESOME. We each went with an experienced tandem skydiver. My pro was Joe; My wife`s was Uri, and their proficiency gave no room for fear or hesitation. The trip from 10,000 feet down to 3,000 feet, at 124 MPH, will be relived over and over in my mind, as well as the time settling gently back to earth once the chute opened. My wife wanted to go right back up, so we`ll definitely be experiencing this thrill again.