I drove over for a few hours last Saturday and did not stay in the hotel. Everything was neat ana clean. It seems that the speed of cocktail service has improved, selection has increased, and servers were friendly. The lines were never too long for the ticket redemption machines, but I didn't need to use the club so I don't know about that line. I played for about eight hours and walked out with a little extra money, so I was happy. The valet service was very efficient on such a busy evening, too. If I had one complaint, it would probably be the organization of the types of machines. It drives me nuts when I'm looking for a particular machine and they aren't all grouped together. It's odd that they have banks and banks of the same types all together in some places, and yet in other places, they seem to be dispersed randomly throughout all the machines. It makes it difficult to remember exactly where I was playing if I wanted to come back to a certain machine. Overall, I am very satisfied with my experience.
Lots of fun,stayed up all night playing slots not much winning but fun tryingAsked for late check out, approved for 1 pmWent to sleep , awakened by housekeeping at 10:45am even had "do not disturb" light activatedNeedless to say very frustrated and angryPlease communicate with your staff !!!
This place was big, and got very crowded later in evening. It was a Saturday night though. Lots of cigarette ashes on machines. Why are smokers so rude? They just let ashes fall all over the place. Ashtrays are provided but weren't cleaned out very much.
everything was excellent- the rooms are large and beautiful especially if you get a balcony room looking over river-food is top quality-staff are very kind aand helpful--fun fun fun
⬆️percent no people skills ⬆️⬆️⬆️⬆️ I think it is very unprofessional to talk about your co worker in the present of customers
Susan Bryan, et al should be ashamed of themselves to call this a casino. It's more of a bank you go to deposit your money and then get held up by a robber. Most casinos are enjoyable in that you can play, go up and down in money and overall you might lose a little cash. Here it's mostly down and down and you always leave with most, if not all of your money in their machines. Horrible excuse for a casino.
We live and Love to come to Windcreek!! Every time we come it gets better and Better!!It really great to be able to have fun and all the Worker from housekeeping to front desk are so professional!!!!My Friends had a ball and it really made an difference when you walk around and the staff remembers your name!!Danny Thomas! Ms. Peterson! Melinda! Miriana! Katlin! Karen And Michael you all are the best!! My friends were so impressed they can't wait to make reservations and stay a few days!!!I can't say it enough!! You all are the best Windcreek is a better place because of great employees like you all!!!Can't wait to come back!!!And La Porsha and Ms. LaShauna McGee in Housekeeping just an Huge Thanks for being so passionate about your job!!!I applaud all of you !! Can't wait to come back!!!!Darryl Thompson
The hotel is great,the line at the grill is always super long.they have lots of different slots to choose from live entertainment and certain days have free giveaways.But only take what you can afford to loose playing the slots.They are very tight and extremely hard to win if you bet max or close to it.So if you go don't expect to win just enjoy the entertainment.They give you very little or no free play.I got my win and lose statement and I couldn't believe I lost over $6300 for the year and never once hit a jackpot. PS I always play max.
We went to the casino on a Friday night and had a blast. We hit a football progressive touchdown...500 on a 90cent bet! Good machines and good service.
Very clean and new feeling to the place. The biggest complaint is the smoke. Smoke everywhere. There is a small non-smoking slot room, but it is always packed. The large aquarium around the bar is very nice. It took much too long for drinks to arrive.