They will treat you well to begin with but after that you can forget it ! If you don't continue to drop hundreds of dollars every visit, you will not receive any comps. Not even a Cup of coffee. If you want to have a casino as your regular,I would suggest either Buffalo Run or Stables casino both located in Miami, Ok. It is a shame that the management staff of this casino can't seem to figure out how to get it right at Indigo Sky casino. The location of this facility is excellent and the building is new and modern. However that's where it ends. Poor service,poor return on your dollars and total disregard for your loyalty as a regular customer are the biggest reasons to look elsewhere. Trust me, 2 years of this will turn you sour. I Thought that them being open as long as they have now would afford them the opportunity to get it right but no cigar. It's truly a shame, with some management that new how to get it right, this place could be one of the best ! Reflected in their empty lot!
My wife asked me what I wanted to do for my 66th birthday. I said "I want to go to Indigo Sky and then on to Branson, MO." so this Sunday 12/07/2014 we're heading out for a 4 day birthday outing. I sure hope that their slots are looser than Choctaw Casino in Pocola, OK as I played there and counted 63 spends. without hitting a dime :-( . I was told to count my spends and pay a mind how much I've lost before hitting something. So I'll be counting my spends there too, to see if it's worth going back. I'll give you all an update while there and when we return. I'll give this a 5 till I know the facts. "Gee I hope I win". p1209
In November 2012 my wife and I stayed at the hotel for two days. First the room wasn't ready when we arrived although reservations were made in advance. Then they screwed up our room service order that evening. The next morning they AGAIN screwed up our breakfast order The next morning we left to go gamble downstairs and when we came back up late that evening we found they had never even TOUCHED our room; we still had dinner and breakfast dishes AND FOOD spoiling on our tables! We complained and they came up and cleaned the room keeping us up past midnight and then when we checked out THEY HAD OVERCHARGED MY CREDIT CARD!!!! I complained and to make amends the hotel manager gave us a complimentary stay redeemable until 12/30/14. Today I called to make a reservation and guess what even after facing the gift certificate they won't accept it! The old hotel manager isn't there and the new manager KIM ZURBAY even suggested I FORGED THE CERTIFICATE BY ADDING A PARAGRAPH AT THE END WITH THE EXPIRATION DATE! Wow, just wow! WE WILL NEVER COME VACK AND WILL BE TAKING OUR BUSINESS TO THE DOWNSTREAM (the rooms are much nicer anyway!). In fact I will never set foot in an East Shawnee Tribe casino again. Poor service is one thing but to be accused of being a thief is another!
Enjoyed the food, loved the pictures in the dinning room. The bar was fun and just enjoyed looking around.
Purchased a Groupon package to stay here. Checked in on a Sunday night to get a better deal. Stayed in a king deluxe room which was very nice and clean. The bed was VERY comfy. They have a noon checkout which was perfect. The TV could have been bigger and a mini fridge would have been nice, but I would definitely recommend a stay here! We paid $199 for the Groupon that came with $250 casino credit and walked out with $223. Didn't hit it rich but ended up with a free trip!
If you live far away from this casino don't bother making the drive. It is average at best, on the smaller end, and the slots are tight. The smell of smoke is the worst of any casino I have ever been in. Came, played, saw, but won't be back.
a little smoky upon entering -- the staff was friendly. Food was good in the restaurant as we had dinner and breakfast. The rooms were nice, clean and spacious. Atmosphere just seemed laid back
We went with another couple to Indigo Sky Casino, Feb 14th, 2015. I know it was Valentine's Day. My biggest complaint would have to be, No Benches, or Chairs to sit on, unless you are playing a game. I have bad knees, and had to stand for hours. We intended to just eat at the Shawanoe Restuarant. The wait time was over 2 hours. They gave us a pager. Meantime, whenever we would go by and look in there, there would be several empty tables, just sitting there. The first time we asked how long, they told us 25 parties ahead of us. We checked back a couple of other times, just in case. When we were finally called, and went in to get seated, there was 10 empty tables in the room. Really! And they made us wait that long. The waitress was nice. Her name is Anastashia(not sure about the spelling, sorry if I messed it up). She took good care of us. We didn't care for the girl walking around playing the violin. We didn't recognize most of the songs, and nearly put us to sleep. Maybe she was just there for Valentine's Day, I don't know. As for the food, it was really good. We had the buffet, all you can eat, and it had Prime Rib. Desserts as well. Even after we ate, and went back to the game room, we still had to stand all the time. Finally got into the bar, and found a table. Sat there for a while, and drank a few beers. Now. The next day, I can't hardly walk. Won't be anxious to do that again very soon.
Purchased a Groupon for a Saturday night's stay and they had sent me a free Sunday night so we got a 2 night stay, free play and dinner comp. This is our 2nd visit and we really enjoyed it. The grounds of the hotel is really pretty, the staff is helpful and friendly. We won our money back from the free play but don't go to the casino to get rich. We ate at Shawanoe and had the chicken and spinach pasta, it was delicious! The only problem we've had both visits was that the wait staff was a little slow but we always have a very friendly waitress so hard to complain. Will probably go back at some point.
My wife and I, along with another couple, spent a night at the Indigo Sky Casino and Hotel. We used a groupon that included one nights stay, casino play, and food vouchers. We all really enjoyed the hotel and casino. The employees we encountered were very nice and helpful. I understand that it is only about two years old and is very clean and nice. The hotel rooms are only a few steps through the lobby from the casino. There are several restaurants in the casino. The casino has a large bingo room for my wife. The hotel has a nice looking outdoor pool and hot tub that I will try when the weather is warmer. We all did okay in the casino, neither winning a lot or losing much. They have a nice variety of slot machines and quite a few table games. Overall we enjoyed the Indigo Sky and will go again.Also there are quite a few other Indian casinos within a short driving distance. We went to five other casinos while we were in the area.