the spa at four seasons hotel westlake village
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the spa at four seasons hotel westlake village印象
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It's beautiful, soft, feminine. It's crystal chandeliers, softly dripping fountains and comfortable chaise lounges. It's the Four Seasons and it does not disappoint. I had the aromatherapy massage and it was so wonderful I think I just slept for about 1/2 hour afterwards on the chaise outside the rooms. The pool was very full so I didn't go there but instead went to the hot tub indoors and the eucalyptis steam room. The staff was very helpful and the Four Season's elegance was lovely. Get the valet parking for $5.00 and tip. The spa will validate for $5.00 so you only pay tip. A lovely day at the Four Seasons.
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From the locker rooms (yes, locker rooms) and bathrooms (yes, those too) to the tranquility lounge, steam and sauna facilities, jacuzzi...and the massage...it would be hard to find a more elegant and relaxing spa. FYI, on Wednesdays there is a special that reduces the rate of massages and facials by a significant amount. And do allow extra time before and after your treatment to enjoy all the amenities.
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If you bought a Travel zoo voucher, beware. If you do not make reservations to use your day passes, they will not be valid due to over capacity. I made a massage appointment in April, shortly after purchasing my voucher. However I was not told on the phone that in order to use my day passes, I would need to "reserve" those spots. Needless to say, I will not be able to bring my friends along for the day passes. They are basically wasted. I have called them numerous times, but no one seems to be able to help. Otherwise I have been to the facilities before and it is very pretty. I do agree with Wesley S. a previous reviewer that you have to flag someone down at the pool in order to get any service.
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Elegant, luxury, great service and facilities. Excellent Food. A real Four Seasons. Nothing walking distance. About an hour from the airport shared shuttle $52 USD. Taxi $130 USD!!!
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I bought a travelzoo voucher (2 of them) for this deal that included 2 50 minute massages (which were great!) and access to the pool and all spa accommodations. Also included with the voucher is the ability to go back to use the pool area with up to 3 guests prior to June 30th on either Monday, Tuesday, Thursday, Friday or Sunday. We planned with our guests to go back on a Sunday but when we went to get our spa massage services they told us hand written on a piece of paper that the days of Friday and Sunday were no longer valid. When I asked to speak to a manager about trying to help us since the second to last Sunday in June is the only day that would work for us to fully redeem the voucher a manager would not speak to me and the attendant would just say this is non-negotiable. Furthermore the service at the pool was down right atrocious. You get complimentary drinks with the voucher but no one asks if you need help to redeem so you have to fetch down the multiple pool attendants who are hiding and socializing in the back or simply walking around the pool area ignoring customers. I left their with a bad taste in my mouth and would have rather just given my money to Burke Williams cause even though they dont have a pool they have great customer service!
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My wife and I got a babysitter to pick the kids up from school and we started "date night" at the spa at 10:30am on a Friday. Spa suites are awesome for the day and continued the experience with dinner at Onyx. Great Sushi. Checked out the next morning feeling relaxed and reconnected.
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This is not our first time at this spa. In the past we were disappointed and nothing has changed, still disappointed. This is not the typical Four Seasons five star experience. Further, many of the spa guests I spoke with had similar feelings. 1. Pool area: still slippery - unsafe.2. Pool staff: took our lunch order, 45 minutes later we had to inquire when it might be ready. The server said, 'oh, I'll go get it now" - and returned with the wrong items. He then asked "what exactly did you order?" So I guess our original order was LOST.3. Couple next to us had similar problem with lunch, the wrong items were delivered to them. He returned with one correct order and forgot the other.4. Spa amenities: Lacking some of the five star amenities that you expect at a Four Seasons. Example: No cold washcloths available, many ladies using the steam room were looking for cold washcloths and commenting on how "little things like cold washcloths" are the difference between a five star spa and a less than stellar Four Seasons spa experience here. In fact, the entire spa had NO washcloths anywhere, cold or even for showering.5. Organic Facial: Do NOT waste your money! The products used are nothing special - in fact, the fragrances are irritating and cause breakouts, allergic reactions. The facial is putting on one cream, wiping it off, putting on another. The esthetician did not give a good facial massage at all. I get really good facials and this Four Seasons facial was really a waste of time and money. 6. Massage: While it was a nice massage, the first 10 minutes in the room was spent answering questions for the therapists form (PLEASE NOTE: I was NOT late, I was 50 minutes early. I even asked when I checked in if I had to complete a form and was advised by the receptionist that the therapist would take care of that when it was time for m appointment!!!!). So my 3pm massage, the therapist takes me to the room, then ask questions and fills out the form, after the form was complete she began trying to upsell me to either a shea butter cream addition, or a menthol arnica tea tree oil treatment, or aroma therapy. She never gave the price for these "add ons", and this upsell attempt just took time from my 50 minute massage. Very annoying. Personally, a 50 minute massage time should be spent on the massage, and NOT using 10 minutes of the 50 to complete a questionnaire and be pressured to purchase "additions" - Four Seasons Westlake: If you are reading this review, please know that this behavior is not typical of a five star spa experience. This behavior is ANNOYING and NOT POLISHED SPA SERVICE.The spa facility is lovely, but again - use some cold washcloths near the steam room, offer regular washcloths in the showers. No one offered me spa slippers, but no big deal because I brought my own anyway. Just sayin' - five stars offer spa slippers.No teas were available - just water and a basket of hard pears.The locker rooms did not have many amenities that five star spas offer - and many ladies commented on this, so I know it is not just me noticing.Toilet paper was not in all the toilets - no one was checking to make sure things were kept up.Lockers: many ladies were having problems opening the lockers and were told that the batteries were dying out.Overall - I have been to better Four Seasons spas. The facial products here are not very great, the facial was lackluster, and the 50 minute massage was really 40 after the form filling/upsell.I was disappointed in the service at the pool.So overall - nothing has changed. Our last experience was not very great and nothing has improved since then. We have a special package that was given to us for a future visit - so we will be back but I won't expect much because I will end up disappointed if I hope for any improvement.The Lobby Restaurant at the hotel is lovely. The service is nice. The menu is limited but if you do decide to dine: try the Braised Pork Shank - it is incredible. The clam chowder is also excellent. The wine list is good and quite reasonable. The restaurant was relaxing.As for the pool staff: don't expect much and you won't be disappointed.
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Finest service I have ever experienced but it's the Four Seasons. Great indoor pool and game area - played a lot of ping pong with the boy. Great meals. However, I probably had more in common with staff than most of the other guests.
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This is a great place to go for the day. If you are signed up for a massage, you can use the pool, the lounge, the sauna and relax over a glass of wine or enjoy a healthy lunch. And Wednesday offers a special discount. Do make reservations ahead of time. My only disappointment was the robe which seemed a little overused with something in the pocket that was not mine:( The massage was terrific and the setting gorgeous.
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1st visit and I love this place. Convenient Reasonably Priced Valet ($5.00 w/ spa validation before tip). - 5. Spa Atmosphere & Cleanliness - 5. Staff - 4.5 Spa Amenities - 5. Pool & Cabana Area - 5. Pool Food Service - 5. Overall great place to lounge for the day . Rent the cabana ($70 for a half day, 4 hours). Food - 5. Good Wine List (for the pool area). - 5. Massage - 2. Not happy that I spent $175 for a massage only to have an Asian female Massage Therapist give me a comparable $40 Thai massage that I could have gotten at a local strip mall. She used only her elbow to complete the entire massage. Very disappointing! Otherwise I will be returning as the facilities and comfort factor are 5-star !