family first sports park
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family first sports park印象
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No wonder why this place has almost gone out of business several times .... The service is awful, especially for the fitness center, not only is the part-time staff incompetent so is the director!
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We recently hosted an event for approx. 2,000 people at their facility. My original reservation was for the Basketball courts. Instead they scheduled basketball in there and kicked my company out with a sorry. Eventually, we were able to work it out that we could use both soccer courts BUT we had to pay $1,000 more than we were originally quoted.We were to set up on Friday night with the assistance of their staff, whom disappeared for 2 1/2 hours. When one of the 3 came back he smelled of alcohol. The other 2 did not return until after I called their cell phone and left a message for them to call because I was going to call their supervisor. The 2 of them set up chairs and bleachers and we weren't out of there until 2:00 a.m.(we started at 8).The day of the event we were 2 hrs. into the program and the water main broke. Staff hid in the office and did not want to be accountable for the disaster. (Except Kiley and Kyle and one other maintenance worker)We had no toilets or running water for over 4 hours. They finally contacted a Porta Potty Co. who came and placed the porta potties about 2 hrs. before the event was over. In the meantime, the people were asked to go into the freezing cold to (2) of their other buildings on sight. The problem was that no one had salted the parking lot. They had to "call someone in" to do it!The place was dirty, the hallways cluttered , and there was absolutely NO security when the building was open. Anyone could have walked in without their staff knowing it, because their staff was very difficult to find for help. Kiley and Kyle are the best employees that they have. I was told by the director that the guy in charge of the event had a "meltdown". Nice to know how professional some of the staff is.Unfortunately, their lack of communication and lack of commitment to their employer, their job and customer service has reflected badly on our business. Everything that had been promised at our walk through meeting on 12/3/13 was news to the staff on the weekend! How can that be when they were at the meeting? They blamed every problem on Paul, the director. All they did was mutter and complain about how put out they were to be there. To the owner of Family First...you have an amazing facility which has never reached its' full potential. The staff you hire is your biggest problem. You've invested so much $$$ already...invest some more and hire a professional staff.
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There's video games, go-karts, indoor driving range, putt putt, rock climbing, bumper boats, batting cages, and some other stuff. It's a good way to spend time with the kids and its fairly inexpensive.
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Clean park, large paring lot, easy to get to, much variety and not real expensive. You can pay for each attraction separate. Large arcade. Go carts and bumper boats etc. NO DISLIKES !
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No one knows what is going on. The staff and management are clueless!! Only a few bumper boats worked, the ropes are closed, the batting cages are old, and there really wasn't anything else to do. Odd times for it to be open.
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This is one of the few indoor golf domes in this area of long extreme winter weather. That fact alone makes this a must for golfers. It is on par with any others I've visited.
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We just visited Erie and were looking for something to do on a rainy day. Came across Family First Sports Park and we stopped. It looked dead. My husband went to the door and it was open. He walked all through the arena with no one stopping him. He went into rooms and the gym and could not find anyone. He walked out and came back to the van where we were waiting. We found an employee in the parking lot and he said that the business was closed for now. He explained that the new management has let the place go and its not open right now. Very disappointing. My husband said there are basketball hoops inside, a soccer field, go karts, etc. Why not let people come? We would have spend money there that day. Instead, we went down the road to Chuck E Cheese!
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I went to check the place out and found that it seemed closed. No one available to talk to few people in fitness area but no one seemed to have any info. Place was very dirty took kids back across street to use restrooms at hotel.
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I went to take the kids one day to play mini putt. We hadn't been in about a year. The park was freezing cold and the mini putt was in serious neglect and I wasn't even sure the park was open. We never recognized any employees to try to pay for putting. If it actually costs something because it looked abandoned. The driving range area had people using the driving range area. The rest of the facility was clearly not being used.
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the facility is very nice a lot of areas to do many different activities seems to be kept up fairly well great place for people of varying ages can go there to excersice and have fun