I feel like this centre could do so much better while i understand money is always an issue i do believe some things should come first like the animals themselves. I quite like the fact that there's no tarmac on site and that the animals are in what would be their natural habitat but while I am no expert on the size of animal enclosures the majority of them seemed small for what they housed. A few of the animals were pacing backwards and forwards, i feel like a bigger enclosure would decrease their boredom. The Eurasian Otter that was the only one in the last pen kept crying over and over, again i don't know if he was separate for medical reasons or just hungry but i felt so sorry for him.The member of staff where we paid was friendly but the gift shop is overpriced. I felt disappointed by the day and I expected a little bit more.I've read some of the comments on here and I have noticed rude responses by the owner such as 'He most certainly did not make you feel like 3rd class citizens' i do wonder if you should apologise rather than attacking. It made my opinion of this place lower than it was.
Visited the Chestnut Centre today with my 7yr old son. We have never been before and I had been looking for somewhere different for my son to see Father Christmas from the usual places. Contacted them by phone a couple of days before and booked a slot to see Father Christmas. Arrived at 11.30 and did the trail first....takes about 1-1.5hrs. Both my son and I thought it was great, he loved the deer as they come so close to you (great photo's). Also the giant otters and all of the different species of owls. Had lunch in the cafe which was basic but ok and a good place to warm up! Visited Father Christmas after this (in our 10min slot). No queuing involved like most other places and he was lovely. My son said he was the nicest Father Christmas he'd ever met!!! Would definitely recommend.
My husband and I visited the centre on 27th feb 2015 and really enjoyed our afternoon. We saw lots of playful otters and especially liked their feeding time. The different species of owls are great but we feel they should be in bigger enclosures. The whole setting is beautiful and the little coffee shop is sweet. Good value for money and the centre would appeal to anyone. Thanks. Tonia and ken green from birmingham.
After reading a few reviews on here, we set off not really knowing what to expect..! And my partner only lives down the road. We didn't think the entrance fee was too bad. It was Valentine's Day, and a bit of a dull grey, damp day. However we really enjoyed our visit, plenty to see and read about.... I was slightly disappointed that there didn't seem to be any Snowy Owls (the one I wanted to see)... And no explanation on their enclosure? But the rest of the Owls were visible and so were the otters! Very cute! We got to watch a bit of the feeding time which was fun, all in all we was there around 2/2.5 hours. Our only concern was a few of the owl enclosures were in desperate need of a refurb.. As the perches were broken, not much foliage and generally just need freshening up. The paths are uneven but we didn't mind that... And the gift shop was reasonably priced.. I can't comment on the cafe as we didn't stop by :)
A nice place to visit with young children on a sunny day. Quite a bit of walking involved and some of it uphill. Possible to get part of the way round with a pushchair, or all the way with some lifting. Some open fields (Deer) and some woodland with pools (Otters and Owls). There are seats at strategic positions along the route.There is food and toilet facilities on site.We took the Grandchildren (both pre-school) who enjoyed running round the little paths and spotting the various animals.I reckon 2-3 hrs would be about right, weather dependent.It isn't cheap, but reasonable considering the work and expense involved in running the place.
We must have passed this place fifty times before we actually visited it, but should have done it well before. The main features are a range of owls and otters, so if you are into either of those, you are unlikely to be disappointed. The highlight must be the giant otters, which really are, well, giant. If you can't see them, hang around for a bit, because they do seem to be able to hide.Going around when the animals have just been fed is also a good idea - as owls aren't the most mobile of birds during the day...One tip is to get the map, and follow it in order - if you go to the left first, you end up back at the visitor centre and have to circle round again.The coffee shop was reasonably priced, which makes a nice change from most of the places we've visited over the last few months.
The weather wasn't great, but sadly most of the animals were inside their small enclosures, no staff were round to engage the kids or ask questions and we could not find the animal feeding! Worse still you had to pay for preschoolers and £30 for a family ticket was v poor, we were done within an hour.
Been twice recently and each time was different. This isn't a zoo with animals presented in such a way to make seeing them almost a certainty. The enclosures represent natural environments as near as possible and are well looked after. I would recommend 2-3 hours in the afternoon. You need patience to do a loop twice to revisit animals you couldn't see first time. The otters are the stars but the owls are a nice addition. Definitely recommend and remember the entrance fee pays to keep these lovely creatures fed.
I do regret you did not enjoy the centre as much as other reviewers. The 3.00pm feed was indeed late as the keepers were very concerned about the behaviour of a group of young people who walked round the centre wearing animal masks and not behaving, in our opinion, appropriately near the animals and birds. I trust you can understand this problem delayed the afternoon feed timings etc.
We visited on a very cold monday, arriving just in time for feeding.We followed the keeper from animal to animal and watched whilst she fed and interacted with them.The keeper was chatty and very informative, spending time explaining the differences of each species which really enhanced our visit.The otters were amazing and we are glad we saw them feeding as afterwards they all went to bed to sleep off their full tummiesWe spent approximately two hours wandering around, reading all the information boards by each animal and bird, the owls are plentiful but to be honest just stare right back at you, reading the information about them helped to visulise them when in the wild.Cost wise we thought it a reasonable charge, knowing some of the money goes into animal care