big splash adventure indoor waterpark & resort
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big splash adventure indoor waterpark & resort印象
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Dear Trip Advisor Reviewer,Thank you for your recent review! We are so glad to hear that you enjoyed yourselves and we hope to see you back soon!Sincerely,Management
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Dear Trip Advisor Reviewer,Thank you for your recent review. It sounds like you participated in our fundraiser school program and were able to purchase tickets for a discounted price. We are sorry to hear that you weren't able to enjoy the water park. However, the tickets were good for 7-10 months, expiring 12/31, depending on when you purchased the tickets from your program. We do only offer a limited number of day pass guests into our facility as overnight guests get priority. We do apologize that you had a bad experience. If you would like extension tickets since you were unable to use the facility, please email us at guestrelations@bigsplashadventure.com and we can extend them for you to use at a later date. Again, we thank you for your review and do hope that you will consider our facility again in the future!Sincerely,Management
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Dear Trip Advisor Reviewer,Thank you for your recent review. I am sorry to hear that you had a bad experience over the holiday week. The week after Christmas tends to be the busiest week of the year. We plan to meet this week to discuss what we can do better next year. We appreciate your comments and do hope that you will consider our facility again in the future! If you would like to discuss further, please email us at guestrelations@bigsplashadventure.com.Sincerely,Management
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Dear Trip Advisor Reviewer,Thank you for your recent review. We are sorry to hear that you are coughing. We do hope that you will consider visiting our facility again in the future. If you would like to contact us directly, feel free to email us at guestrelations@bigsplashadventure.com.Sincerely,Management
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It was fun and clean, but I didn't get to stay there for the night. The food was good and the arcade games worked. Hope to come back soon!!!
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Dear Trip Advisor Reviewer,Thank you for your recent review. What you are experiencing is not chlorine poisoning. We would never put the health of our guests at risk! ! The issue is not the chlorine levels. It is, chloramine, a gas that the body emits when exposed to chlorine. Chloramines are formed any time ammonia and nitrogen are in the water. Ammonia and nitrogen compounds are introduced into the water by swimmers and bathers in the form of perspiration or saliva. An active swimmer sweats one pint per hour. That is why people are asked to shower before and after they enter the pool. As you know, most people do not want to take the time to do that. In the winter, when our water park is enclosed the gases are very hard to release. Weather can even affect the gas. If it is rainy or a heavy dew in the air, it is even more difficult. After we close in the evenings we open the roof and side windows to release the gases and then close in the morning in enough time to heat up the air in the waterpark before guests arrive. It is a gas that hangs low to the ground and can stay in your system for several days. This is a natural occurrence that happens. This can affect all people differently. Some are more succeptible than others. Our water always exceeds the state guidelines and is checked more than the state requires. We are looking into actually making our leisure pool a salt water pool which will help this issue since it is in the back of the park. This time of year we tend to be very busy which means a lot of bodies in the water park and a lot of chloramines being emitted. I hope this explanation eases your mind a little bit. Again, we would never put our guests at risk and whoever you spoke to was simply incorrect. We appreciate your comments and assure you that a pleasant guest experience is our utmost goal. If you would like to discuss further feel free to email us at guestrelations@bigsplashadventure.com. Sincerely,Management
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Dear Trip Advisor Reviewer,Thank you for your recent review. We are sorry to hear that you were disappointed in your experience. A great customer experience is our utmost goal. The week after Christmas tends to be the busiest week of the year. We do hope that you will consider visiting our facility again in the future as we want to prove to you that we have a great facility, wonderful staff, and a smile to put on your child's face! Again, we thank you for your review and happy new year!Sincerely,Management
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Dear Trip Advisor Reviewer,Thank you for your review. We are so glad that you had a good time and look forward to seeing you back again soon!Sincerely,Management
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Dear Trip Advisor Reviewer,Thank you for your recent review. We are so glad to hear that you had a great visit. We hope to see you back soon!Sincerely,Management
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My daughters (age 7 and 8) loved it here. We did an overnight stay so we were able to enjoy the water park for two days. They thought it was awesome to be able to swim and slide in the middle of cold, rainy weather. We found it to be pretty clean, and the lifeguards seemed to be attentive which was something that seemed to be an issue in other reviews.