My girlfriend and I drove 90 minutes to arrive at Horseshoe Valley, with the sole intention of spending our money at their Treetop Trekking. Their website recommends making a reservation, so I phoned the day before, left a voice mail & sent a follow up e-mail.When we arrived at 1330, we were told that since we did not have a reservation & the last climb went out at 1300, that we could not climb. 4 others from a separate group were told the same. I attempted to explain that I made every effort to book a reservation & no where does there website say that reservations are mandatory. We turned away disappointed & discouraged. It was a beautiful day to try something new.Next time, I think we'll take our money to a competitor.
If you are afraid of heights you can still enjoy the senery, be the photographer and walk through the trails. If you want to challenge yourself to overcome your fear of heights or you love soaring through the trees then this is the place for you. We booked in advance through a phone call with Horseshoe Tree Top Trekking. It was problem free to do this and we arrived at the appointed time finding plenty of parking however we did arrive first thing in the morning and it was a cool day. There are washroom facilities at the hut where you sign in and you can always make your way back to this central location as you play the games in the trees. A small camera that would fit in a zip up pocket would be a nice asset, bring bug repellent and thin fingerless gloves or borrow the free ones from the hut. We were very thankful we had worn the gloves. The experience was exhilarating to say the least. From the beginning instructions, to the can do attitude of the staff to the Big zip line at the end it was so worthwhile. Be prepared to have a few sore muscles the next day unless you are in tip top shape. We went as an adult family and our son would have stayed all day if he could. Give it a try and you will gain new confidence in yourself.
I took my daughter and her two friends to TreeTop Trekking at Horshoe Valley for her birthday party yesterday. Wow! We had a fantastic day. The staff were very professional, friendly and knowledgable. The course, even though it was fully booked, provided ample opportunity for interesting challenges and we were able to keep busy for our entire two hours. Our guide, Phil, was great with the kids and really helped to make our day extra special by ensuring the girls were able to get onto "The Big Zip". I would highly reccommend this experience!
Had the best time ! The instructors were really nice and helpful, the weather the great!:) Fun and challenging
Staff were very low key and pleasant. We were just finishing the orientation when the thunder started. Due to safety reasons we had to stop our trekking under after the thunder had stopped for approx. 30 minutes. The staff were very skilled on watching their radar equipment. We were offered a chance to wait it out or take a rain check for a free visit another time. We took the rain check and really looking forward to our visit next time.
We took our nephews last year July 2013 for the treetop trekking adventure, and what an adventure it was. Among us were a few that were afraid of heights, and by the end they all did well, both adult & youth, and everyone had a wonderful time, and has not stopped talking about it.
Went to the Brampton location. We were charged full price for a climb and zip but the main attraction was under construction and we couldn't go on. We were promised a voucher for the main attraction for when it would open, admin and staff would not honour the voucher just because "we don't do that." Money grab....
My family of four went on a trekking on a cool, damp, beautiful October Saturday. My 5 year old did great on the kids course. She got stuck in one place and the guide patiently and expertly helped her to get back up. My nine year old went through the kids course quickly and the guides took her and my husband on the adult course. The guides are patient, professional, and knew were the tricky spots were. They discreetly position themselves so they can help multiple clients if needed and were very encouraging. On a cold damp day I recommend thin, tight fitting gloves - not mittens or bare hands.
I have been wanting to something like this for awhile, so when WagJag offered a discounted package I jumped on it.When you first arrive, after parking your car, you still have to walk about 15 minutes to actually get to the location which explains the 30 minute requested early arrival time. This also allows you time to sign the waiver, and get all harnessed up before they start the orientation tour.The whole thing after they orientation seemed somewhat confusing and unorganized. One course they had me sign a book AFTER I had finished the course (BLUE), and the other course (BLACK) they had had me sign before I started. Never knew when I was supposed to be signing and when it was not required. Staff were very courteous and understanding that the 400 series highway was EXTREMELY busy on the day we went. The GPS had estimated an arrival time originally of 1:30 which was the 1/2 hour requested for our start time of 2:00. However, we didn't arrive and get registered until almost 2:45. The did allow us to go until 5:30, which was extremely generous of them.I know this is more a management thing, but I felt that there was a lack of guides, several courses have only 1 at the beginning, and another half way through It is very easy to get stuck and either not be able to ask for help, or not connect your carabeeners and not be seen. This was more evident on the PURPLE and BLACK courses, where you cannot see the participants from a distance. For example on PURPLE it starts with 4 zip lines and after the first you do three more before you see another guide. Apparently that guide was supposed to tell me something like what course was next, or if I could do black because when I got off and asked the next person he asked if the guy at purple had made me sign anything? When I asked what guide, as there wasn't one at the end of the course he asked about the one in the middle and I said he didn't say a word to me. On the other courses, they are fairly close so you can see the participants but you wouldn't know if they had unhooked or not.They give you a bracelet which marks down the time you are finished at, and also appear to have spots to be check marked either before or after you finish each course. I never had anybody check these, so guess either they were not doing their job, or they expect you to do it yourself. They do have water and Gatorade available at the little shack where you check in, but they are resort prices. $2 for a bottle of water and $3 for a Gatorade. It is a physical work out, so bring liquids and snacks if you can. Although you are in the shade, when it is warm you will work up quite a sweat. Unless the courses are clear, and you are very athletic you will have a hard time finishing all the courses, but if you do well they will let you skip courses. I skipped the GREEN and RED courses and when I was done BLUE went straight to PURPLE and BLACK. I am not sure that I would pay full price for something this, but for the discounted price it was worth it.
I can't believe that someone would write something negative about this experience. We had a great time I went with twin 5 yr old plus a 8yr and the staff where amazing. Very helpful. Recommendations, don't go on a weekend or holidays and expect great service, bring bug spray they can get bad. Pack lots of water and snacks for the kids. It's a very lay back atmosphere.Also as a adult don't expect to be able to complete all the courses they take time, no matter how fast you are it will take 2 trips. My only dislike is the ridiculous waiver, they need to rewrite it. Not the fact you have to sign a waiver but the content of the waiver. ie: In red "By signing this document you waive certain legal rights, including the right to sue. Please read carefully!!!" beside it initial. Are you kidding...