点评： From the moment we arrived at the doors of the hotel, the doormen were friendly and welcoming. The gentleman at the front desk was quick to check us into our rooms. When only one of the two rooms were ready upon our arrival, he was extremely apologetic and promised that he would personally deliver the second room's keys when ready. Turns out that the second room was ready 15 minutes later, so it was not really a big deal. But his professionalism was served as a great start to the rest of our weekend stay.
The room was extremely clean, roomy and elegantly decorated. It definitely seemed as though the owners spared no expense when it came to finishing touches. The beds and linens were plush and comfortable. One of the best nights sleep that I have ever had!
We also had dimsum at the restaurant on site and again, my family and I were wowed by the high quality of food and service.
I have stayed at many of the hotels in Macau and I can definitely say that L'Arc is my hotel of choice. I will definitely be returning in the near future.
点评： Even though this hotel is much smaller than some others, like the Venetian, it is stunning and the rooms are nicer.
We stayed in an executive deluxe room for two nights. The room was the nicest we have stayed in. Even though the room looks similar to the ordinary rooms I think it may be larger. Everything looked new and the layout is excellant.
The location is very good being in Macau Island and right next to the Wynn. The casino is nothing special and better casinos can be found close by. The views are not the greatest but were still good.
Our room provided us with a few extra benefits like the club lounge access. The staff in the lounge are generally invisible but are ready to help if you have a question. There is virtually no table service, it is help yourself and the staff rarely come along to clear your plates or glasses and usually only do this when you leave.
The food provided is of excellant quality and was enjoyable. We had breakfast in their cafe and it ranks quite highly with a good choice available and also good quality. It was great to be able to order freshly cooked omeletes, noodles and even waffles. The staff here were very attentive.
Another benefit from our room type was having a free minibar but this is where the hotel really let us down. I called on the second day in the morning to advise our fridge was not working and nothing was done, I called again later that day and still nothing was done. I advised the lady in the club lounge the next day when we checked out and she thought this was not good and would email me about it after looking into it but she still has not got back to me. It is not difficult to replace a small fridge and it meant that we could not drink our free cans of drink as they were warm as was our water. For a five star hotel this is a pretty sad state of affairs as having cool drinks on hand is important. If they can't manage to fix these problems then I am thankful that this was our only major problem. This is an expensive hotel to stay in and it is really quite bad that our fridge didn't work.
The pool was a let down.
