pump n' jump
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pump n' jump印象
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Tried to book a birthday party and when I did not receive a email confirmation I called a teenager answered and told me they do not have me in there system and it was busy there to call back later I asked to speak to a manager as I have a party scheduled in 7days there and the girl told me there isn't a manager and my paper work is prob on her bosses desk so I should get a confirmation next week I again told her my party was 7 days away, she said ya that's ok u can call back later where busy and I can't hear u! I am disgusted! I am suppose to have a party in 7 days and now I don't know if the party is happening or not! What kind of establishment is this! I'm reporting this company it shouldn't take two weeks to put my paperwork in the system! Now my question is where is my credit card information then since whomever I booked the party with obviously wrote it on paper and never logged it! Don't waste ur time or money here! Horribly run establishment!
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This place is a total joke. The floors are so slippery and half the children that came with my party got hurt. There is no supervision, if you need help there is no one willing to help out. They think just because you sign the waver, they don't have to monitor what is going on. Kids were fighting and hitting each other. I'm not saying that parents shouldn't be more aware of what is going on, but when you bring 6 kids and 4 very attentive adults and 3 of those children leave with injuries, there is obviously a disconnect somewhere. Staff has an "I don't care" attitude and in my opinion should not be working with children. Overall my visit was terrible, and that's being generous. Also the bathrooms are only what I can describe as "under construction". For a relatively new place, they smell and are extremely dirty, not to mention the concrete floor and unfinished walls you have to walk through to get there. Honestly, don't waste your money. What originally seemed like a good idea for my children to go and burn off some energy turned out to be a disaster. Please save yourself some money and find a better place to take your kids. You'll thank me and many other unsatisfied parents.
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We've been to the one in Taunton for a birthday party,and had a wonderful time there. Today we went to the one in Kingston. I understand that due to the snow, everyone is experiencing leaky roofs. But IMO if you are running a business, especially one that involves children running around and you have no less than 7 barrels out, then maybe you shouldn't be open, or at least allow a refund once the parents see the mess and feel unsafe. One ride was shutting down while we were there, however one of in the inflatable had it's exit behind the one being taken down. Kids were getting off that one and trying to crawl under the one that was deflating. The floor was dirty, there were huge dust bunnies everywhere, gum, candy wrappers, you name it. I know that staff isn't there to babysit and shame on the parents who 'dump' their kids off. But there still should be some staff supervision, my daughter is 3 and was in the "under 6" area, where there was one boy at least 10 years old jumping around and getting rough with all the kids. He landed on my kid's head, and when I asked him where his mom was he said she'd gone to Macy's. Not the staff's fault he was unattended, but they should have stopped him from being in the little kid section.(I also wonder why the heck he wasn't in school, but I digress) The final straw the GLASS DISPLAY CASES in the play area. The Pump N Jump is supposed to be a place where kids can run and scream and jump and have fun. Why the heck is there a glass display case in the middle of the play section? I can deal with the grime, no worse than playing at the park. The noise and unattended children, hey it happens anywhere. I can even forgive the leaks and water all over the floor. But the glass display case is the final straw.
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I went with my 2 daughters age 6 and 8. They ha a decent time on the bouncy houses. That is essentially all they have for activities. Not a ton of different stuff but they were happy. The arcade was a disappointment with many of the machines off and many others charging you a credit but not working. Also instead of tickets for points, the points go on your card, this seemed to only work sporadically. there was no one manning the point redemption. It looks like they are undergoing reservations. There were birthday parties, but it looks like all you get is a table partitioned off by some temporary walls. As far as i could tell the kids just run around, no instruction. There are two sections 6 and under and bigger kids. There are height restrictions for the bigger kids but the staff was not enforcing it at all. My daughters birthday is coming up(9) and she decided this was not the place to have a party
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I have gone to this facility multiple, mainly due to the fact that it is the only place in my location (20 mile radius) for this type of activity. Although my kids enjoy it, it is overall a very dissatisfying experience. You are REQUIRED to take shoes off to go into the mats, yet there is a 75% chance that every adult their on the mats is wearing their filthy shows into the play area. The slides have huge amounts of dirt, candy, and other objects in them. There is a designated are for children 6 years old and younger, which ALWAYS has children MUCH older than that in that area, ensuring that the younger children have noChoice but to pushed around and ahoved out of the way. I never see any STAFF members walking around to ensure any policies being followed. It is a very poorly run facility, and im honestly suprised it is still up and running
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Awful service, overpriced, staff is not attentive and does not keep party organized whatsoever I had a party at the one in Taunton ma and was very unhappy. Even the guests parents commented on how they were overpriced and staff was non caring. Manager there was also rude and had an attitude. People like this should not be working in a place for children.
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After reading other reviews I do have to agree, Pump n Jump is run very poorly. They don't have professional, mature staff or management and that is unfortunate BUT (and this is a HUGE but), THE KIDS LOVE IT and isn't that what it is all about? If kids are getting hurt this is not on the staff at Pump n Jump this is on the parents. The staff there are hardly adults themselves and they are not meant to babysit your kids so you can hang out with the other moms, they are there to keep the party moving along. Don't get me wrong, I am in FULL agreement that the parties are run very poorly, it is a rip off (one slice of pizza and a mini water bottle hardly cuts it for growing boys) and customer service is in the toilet but the bottom line for me is that my kids (10 and 7) both absolutely love Pump n Jump (Kingston) and it is because of that that I will continue to have their parties there if that is where they want them because their birthday is about THEM not about me relaxing. And to the woman who's credit card was overcharged - that also happened to me (it was a pain in the neck but they did end up sending me a $50 check for the overcharge quite quickly), so again, yup the place is so poorly run ABSOLUTELY but it's not my birthday it's my child's which means it doesn't matter what I think so much if they are having a blast and I have never had a party goer of either of my children not be thrilled to find out the party was at Pump n Jump!
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After reading a couple of reviews online I felt compelled to write a review about this place. As I feel like the previous reviews were being completely unfair and must be affiliated with other play places. My kids love Pump N Jump and the staff is never rude. The front desk is right by the front doors so I really don't know what the last reviewee was talking about. When I checked my children in the staff clearly explained what the rules of play were and I knew exactly what was expected. I did ask why it was that they could not close off one of the entrances and it was explained that because of building codes and because of the square footage, they could not legally close the doors off. This makes since if there was a major problem inside the facility as they would need to exit the facility promptly. Bottom line I thought the place was great. My kids spent a couple of hours climbing, playing, sliding and had a great time. The place was clean which suprised me, especially because it was durig February vacation. My kids love it, and I will be back for many more times to come.
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I've had a few things happen at the kingston location-1) My friend had her daughters b-day party there in Dec, 2012...they kept messing up her credit card info and were very rude about it. It ended up being a error on THEIR part after a full week of my friend worrying and stessing....the hostess was barely there to help and my friend had to ask numerous times for the food. It was not fun at all...2) When they first opened in Kingston, i brought my son in. He had just turned 2 and was afraid of the pump n jump stuff....but i was told they had a free area for kids to play in. This is the middle area w/ old used kitchenette toys and a couple of slides. I've take him there a bunch of times to play for 10-15mins whe i have had to go to the mall and never had a problem. Today very rudely i was approached and told i had to pay $10.99 for my son to play. I was told this was FREE and have come many times. This is the same girl who booked my friends party- very unprofessional....obviously there is mis-communication and bad management. It's not a very safe environment either as i have seen many kids fall on the slippery floors and hurt themselves.
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We went here for the first time and we will be back. We were explained the rules and knew what to expect. Our daughter played for a couple hours and had a great time. She loved all the slides and bouncing that she could do. It was a great day to spend a rainy afternoon.