the spa at mountain edge
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the spa at mountain edge印象
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I went specifically to use the spa. I was in need of a little pampering so scheduled a manicure and pedicure. Laura took wonderful care of me and I was very pleased with the results. I would definitely recommend stopping here when you are in town.
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My husband and I got the rejuvinating hand & foot message and it was great.They even took us earlier then the appt. on a moments notice because they weren't busy that busy on a Sunday.
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This was the worst spa experience I have ever had. I booked in advance for a facial. When I arrived there wasn't a esthetician to perform the service. I was offered another service for half price. Since I had already made the drive from Cambridge, MA (2 hours away) I agreed to a discounted clay body mask. I went to get changed into a robe. The changing area was filthy. There were dirty drinking glasses left on the sink (that stayed there for the 2+ hours while I was there.) The "white" terry cloth slippers I was given to use were grayed and stained. The tile floor was freezing and not clean (dirt in the grouted areas.) There was no toilet paper. I let one of the staff know they were out of paper -- they left a roll of paper on the coffee table in the "lounge" area (still no paper in the toilet room.) I went to the treatment room for my service. The treatment was below average -- at best. 3 light bulbs were burnt out of the light fixtures. The counter tops were cluttered. The shower I had to use to wash after my treatment was dirty. There was cheap, chemical based body wash and an almost empty bottle of shampoo. The shower curtain was not substantial enough to keep the water from leaking on the floor. I had to step down out of the shower onto a wet, slippery tile floor -- there was no shower mat. There wasn't a comb or brush (the woman went to see if the hotel upstairs had one.) The walls between the treatment rooms were very thin -- you could hear talking coming from the other rooms. The entire place is dated, dingy and not inviting. There is NO sense of serenity or calm in their decor. The greeting area is an assault on the senses. It smelled like a cheap candle store with too many fragrances lingering in the air (on top of chlorine from the indoor pool right outside the "spa" and fried food being cooked by the restaurant bar upstairs.) There were messy stacks of papers and files piled on file cabinets behind the check in desk. They were selling products in their greeting area -- on one of the shelves they were offering half priced products. These products were opened, used and old (they did not say tester on them.) There was a bowl of old valentine's day candy on the counter (it was the end of March.) Although the staff was kind, they were unprofessional and not qualified. Even at half off the price -- it wasn't worth it!
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After booking a facial I was told upon arrival there was no esthetictian available. I was offered a half price foot scrub which supposed to be 45 min.I was given a 20 min foot bath which began with cold water. No Foot foot massage was provided only an application of lotion and paraffin. I them had to walk across the dirty and cold tile floor to my shoes. The staff was unprofessional but nice.
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everything was great ,location ,staff, acomadations
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My husband and our 12 year old daughter stayed one night at The Spa at Mountain Edge and were happy with the room size, very spacious, and easy check-in, etc.We did not use the spa services and so could not comment about that but one thing we were perplexed about was that there wasn't a thermostat in the room and so no ability to control the temperature except On or Off. Other than that, we found the accommodations were more than suitable but this is more of a timeshare lodging than a hotel, which should allow for different expectations. We would definitely return and especially liked the great location.I recommend checking out the Mt. Sunapee Adventure Park nearby (almost across the road); I did the zipline and found it to be very well run and definitely a memorable experience!!
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Loved the atmosphere, services and staff. A real treat!! Highly recommend. Pedicures and facials are top line. Massages as well.
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Vacationers coming to Sunapee for the lake in the summer and mountain in the winter want to play hard. After a fun day on the water or slopes, what better way to recover and rejuvenate than at the Spa at Mountain Edge. It is a beautiful and professionally designed facility, fully staffed for array of spa services. Whatever the previous reviewers had experienced, my recent encounters with the services have been altogether delightful. The staff is cheerful and experienced and the facilities are up to date, clean and comfortable.
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Excellent services and lots of pampering. Very friendly and accommodating staff.
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The Spa at Mountain Edge staff and management deeply regret that this guest did not enjoy their requested massage treatment. All of our massage therapists are board certified (whether they are new members of our staff, or 20+ year veterans) and we endeavor to ensure that each and every guest of our spa receives the specific treatment that they request, delivered with utmost professionalism in order to assure that the guest is at all times comfortable, and benefits from all aspects of the therapy delivered. While this certainly is not the typical feedback we receive, should a guest experience fail to meet their expectations, we go above and beyond to ensure that a reasonable resolution is achieved, up to and including a full refund.Unfortunately, we were not made aware of this guest's experience and therefore had no opportunity to review the treatment with the guest, much less offer any remedy. Should the guest read this management review, we sincerely urge them to contact the spa management so that we may address their concerns, offer a reasonable remedy, and review the feedback they provide to make any improvements/adjustments necessary to further improve our highly regarded spa operation.Leah SolopertoSpa Director