spa at the essex
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spa at the essex印象
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Dear Barbara M,Thank you for making time for yourself at the Spa. Our Spa Director Karen Smegal and her team of professionals are truly amazing at what they do. Naz Jenulevich Director of Resort Operations
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Dear Joe C, Thank you so much for choosing to experience Cook Academy at the Essex Resort & Spa. Chef Brandy has made great things happen with this creative, interactive part of our identity. Classes have been added to the calendar along with those of varying length and costs to meet a wide range of our guests expectations. Chef Brandy is also responsible for scheduling the culinary events in our lobby such as wine, olive oil and cheese tastings with many more coming. Naz Jenulevich General Manager
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Dear Kathryn W, Thank you for this great review of your experience in our Spa. Naz Jenulevich Director of Resort Operations
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Dear Joy V, Thank you so much for choosing to stay with us and for taking full advantage of the spa experience. Karen Smegal, our Spa Director has taken great care to make it a world class facility and an oasis of rest, relaxation and rejuvenation. Naz Jenulevich Director of Resort Operations
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Trip Advisor is a valuable tool for consumers and travelers to post opinions and review experiences as well as for potential customers to benefit from this sharing of information. It can also be used improperly. This review leaves out much detail and information. At the time of booking this reviewer was made completely aware of the booking and cancellation policy. When the call was received regarding cancellation the reviewer acknowledged having been made aware but simply did not wish to be held accountable to her commitment. Our Spa Director was involved at this time and explained that the fee is paid to the service provider that is called in to perform the treatment (in effect, this service provider is a small business operator and commits his or her time to the appointment). Imagine the situation if we had not held our end of the commitment and did not schedule a service provider as agreed. When the reviewer spoke to our General Manager, at the time, she was again made aware of these details and again refused to pay as well as adding that if we did not comply a negative review would be posted. The GM explained that this was not really the purpose of the forum and how unfortunate it is for her to try and hurt or business and reputation in this manner. Naz Jenulevich General Manager
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Dear Rob N, Thank you so much for your complimentary words regarding the Spa and the associates who are dedicated to making it a great experience. Naz Jenulevich Director of Resort Operations
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Dear Barbara S,Thank you for choosing to enjoy time away with us at the Essex Resort & Spa. Winter is wonderful in Vermont and Spring is just around the corner when our grounds come alive and green up. Before you know it our outdoor pool will be open and the hammocks will be placed out in the sun again. See you soon hopefully, Naz Jenulevich General Manager
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Dear Rita V,Thank you so very much for enjoying the quality services provided by the talented professionals at our Spa. Naz Jenulevich Director of Resort Operations
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Dear TravelShopGirlVT, Thank you for your support of the spa. Karen Smegal, our Spa Director, has done a great job making it a world class facility and loves to hear praise of the amenities and associates that make lasting memories. However, she also appreciates hearing critiques as a way to constantly improve the products and services offered. The observations you have provided here will be put to good use and efforts will be made to correct them. We hope to see you again soon, Naz Jenulevich Director of Resort Operations
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Dear Jenlevity63I am delighted to hear you had such an enjoyable time and received the services, relaxation and comfort you so deserve. Naz Jenulevich Director of Resort Operations