gaisano city mall
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gaisano city mall印象
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Like the title says, we only shop here when we have no other choice. Unfortunately, that's probably most of the problem. Gaisanos are all run by different people and it's pretty well accepted that those running this one aren't too interested in providing any quality. The place looks like it was built in the 70s but it's really less than 10 years old. Individuals stores inside vary in quality, of course, but anything that falls under Gaisano's responsibility is in bad shape: Cockroaches everywhere, almost all elevators and escalators are always broken, tiles and walls broken everywhere. Also, many of the food vendors don't have their own source of water (or a drain). That means they all have to go somewhere else to get water to prepare the food and to wash dishes, etc. For at least some of them that happens to be the maintenance sink of the second floor. It's in with the restrooms, and it's the same utility sink used by the janitors (it's also where the men and boys pee if there's too much of a line at the actual toilets). Thankfully, a new Robinsons Mall is being built in town. They typically do a good job at maintaining a higher level of quality. I'm optimistic that once there's some competition, Gaisanos will have to up their game.
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Gaisano Iligan has the worst customer service ever. From all the malls that I've been to, this one far from reality. Their attendants are so rude and they really don't value their customers. Their management is disorganize esp on the cinema. They have two cashiers and yet only one is operating. They know that their are a lot of movie goers but they don't mind the long queue. CRAP! same also with their department store, lazy cashiers.. it takes forever to pay an item. If only I have a choice but sadly I don't have. It's the only "mall" we have here in Iligan, btw, I live on this marvelous city of majestic waterfalls with electric curtailment at waterless water pipes.
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Where in the world can you find a mall where "taxi" are not allowed to wait for customers at the exit? you need to pay a barker in order to get one plus pay for the labor to carry your items to the taxi because you have to walk at least 20 mtrs without shade.Most personnels are rude that they even talk and tease each other in the middle of the aisles and will not give way to passing customers pushing carts. And to top it all, They pack all your grocery items in the sack-like-plastic bag even if it will flattened and destroyed the items.It is obvious that Gaisano Iligan lack supervision from the higher management.
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A big mall but nothing's really interesting that much. Movie cinema dont show nice movies that much. The food court is dirty and the foods are pricey and crappy. And the restrooms dont have soaps that is very useful for the costumers when washing hands. The staffs of the mall are not that pleasant. Nothing to go to though so no choice.
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We come here virtually every week to grocery shop and mostly just to escape the heat from outside like a lot of people do. Firstly give the toilets or CR's a miss, no toilet paper, no soap and it means there is a huge health problem straight off the bat. The air conditioner is really dodgy and not pleasant at times.The food court would have to be rated one of the worst on the planet. Beware.The escalators for many months were not operating a regularly until Mandaue Foam opened near by, then they were working miraculously all the time. The queues at the supermarket are legendary. An Australian supermarket operator would love to deal with those massive queues.Where does the little stalls get their water from, a question you should ask yourself?The individually owned stores are pretty good but any Gaisano run operation is pretty ho hum. But wait there's more, Outside to greet you on the grubby steps of the street ( which needs water blasting damn you ) are the imported Badjaos and other beggars here to annoy you even more. Thank god there is another mall opening soon, Gaisano Gaisano your unbelievable.
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I come here regularly to escape the heat. I know this mall very well. The privately owned stores are decent BUT the Gaisano operated stores are rubbish. The supermarket is a joke. Cashiers in this modern age cannot distinguish between a debit card and a credit card. The meat and fish section should be closed down. The isles are over packed with goods and are too narrow to accomodate the crowds of people. Even with 35 checkouts the queues are long and tiring. In the department store things are a bit better but they have a shortage of cashiers which makes the shopping experience woeful. You can wait up to 30 minutes to get served at times. In there newish hardware store only one cashier is available - seriously pathetic.
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This mall needs to have competition to be challenged and improve. Obviously the mall is earning but management never tried to give back to the patrons thru better & quality services. (1) Cinemas - have improved slightly with 2D conversion but the programming is so poor playing films that are 2 years old. and where can you find movie screen that is 4:1 (square) size? Aren't movies shown in wide screen? (2) Cashiers have 2-3 personnel but only one operates & they short-change u without asking for your approval. (3) Restrooms - no soaps & toilet papers. The doors between the male & female rest room have a washing area where the Virginia Hot Dog stand girls wash their food handling equipment - yuck!! (4) Escalators/Elevators - non-functional. I do not know if they are actually broken or they just want to save power by shutting them down. (5) Airconditioning - its really hot!!! (6) Entertainment Value - no gimmicks!! At least they invite local celebrities to grace special events or hire bands to play..what can I say? ...if only we have other choice (nuff said)
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This is the FILTHIEST place that I have ever been to. I get my groceries in Pala-o now. The meat section of the grocery store sells meat that stinks of being days old. I tried it twice to find SOMETHING, and my fiance and I both got sick each time.The grocery store definitely has a supply problem because they have an item one day, and then not again for 2 weeks or more. The cashiers are extremely slow, rude, and not worth the trip. While you stand in line to check out, customers will have a family member still shopping, and keep dropping things on the checkout stand. They go back and forth into the store, making you wait even longer. The bathrooms look and smell as if they have not been cleaned for at least a year. There is NEVER any toilet paper in the stalls either, so I don't know what people are using to clean themselves off with.Most of the private and company stores are ok, but the grocery store on the main floor is to be avoided at all costs.Bajao, or imported beggars, line the streets around the mall, and pester you incessantly for cash, claiming that they are hungry. Young girls drag naked babies across traffic to get at you. Be aware that they are not hungry, and they are begging only for cash. That cash serves terrorists. They will not accept food. Interesting for someone who says they are hungry, yes?All in all, you get better customer service in a trash dump than you get at Gaisano Mall. Don't go there.
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I've been to the mall almost every day and enjoyed shopping there. It might not be the newest mall, it has its charm and i loved going there. Let me tell you why it's a great place to shop. The majority of items on sale in the mall is sold at bargian prices. The grocery store in the mall has this special on certain items where you buy one and get one free. Watsons Pharmacy also has the same special. An example of the good prices of the Gaisano mall retail department would be the Jag, Fubu, RRJ, Levi t-shirts starting at Php300 and up. Levi Jeans Php2999, RRJ Jeans starting Php800 and Disan Industy Jeans Php250. There are even t-shirts going for as low as Php120. There is also a toy section which sells the latest anime items, dc universe, kenner collection and small model ships and submarines at a good price. (Luke skywalker Php660, Guy Garder dc universe Php350, model submarines and ships Php150) I've included the prices to give you an idea of the bargains available at the mall. Gaisano mall has restuarants, Jolibee, Chow King, Greenwich and McDonalds. There is also many takeaway kiosks lining the center of the passage that also sells excellent food. The food kiosks that i liked the most was the hot dog stand, the sashimi kiosk and the fruit shake kiosk called Thirsty (the mango and banana shakes are the best) The mall has a cinema, pharmacies, retail stores, unisex hair salon, optometrist and a grocery store. The mall has two entrances, one facing the main road, and the other on the side road next to Tita Fannies. The secuity personnel inside the mall and at the entrances have the cool black and white outfits on and are always friendly. You will hear the Gaisano mall theme song played as you shop. There is always an abundance of staff, and you will always have someone to assist you. The staff are always friendly. What counts to me is the friendly atmosphere at the mall and the kindness the the Iligan residents - they are super friendly :)
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Iligan needs another mall... Any operator will do SM, Robinsons or Ketkai... I hope they will realize that Iligan is a HUC and is the 5th most populous city in Mindanao. It is the center for commerce for Lanao del Norte and the western part of Misamis Oriental...