点评： I stayed here 4 nights since I wanted to try another hotel and they had a very good promotion for the weekend. I expected a lot, after all it has the name Raffles…
The room I booked (Grand room) was really great! Good bed, great shower and free-standing bad with tv and an excellent view overlooking the city.
Still, there were some details which could have been improved. The most annoying thing was the control panel from the light/ curtains beside the bed. Even after 4 days it was still a miracle...
Service in the hotel was poor. The check inn was good and 2 managers in the restaurant were good but that was all. Most other staff acted as if they did not really care about service. Seems that service has a different meaning in this hotel. I talked to a manager while I was waiting for my taxi and he was waiting for his company-car. He asked me about my opinion since they just opened up. As soon as he got the change to interrupt me, he did and only talked about how great the hotel was. He didn’t care about my opinion. Like somebody else already mentioned: it felt like a local 5-star hotel; definitely not a international 5 star hotel.
The restaurant where you can have the breakfast and dinner is dark! There are not windows and despite the fact that they tried to make it good looking, it felt like a cave to me. Buffet was ok, breakfast was good but not like in other international 5 star hotels. In my case there was a group of noisy, rude Chinese youngsters who first got as much as possible food on their table, before eating not even a quarter of all they had. Nobody from the staff did anything and let them.
The gym and pool are really nice. Good facilities and a good, small, pool.
Location: 3 Starbucks within 100 mtr and lots of shops. When you leave the hotel, turn right and follow the street to the first big crossing. The mall on the left side (on the other side of the street) has an excellent supermarket in the basement. They also have a good Thai restaurant on the top floor
点评： Not what you would expect from such a high end brand. Beautiful rooms and very clean.
Why such high security at the door. I just popped out to buy a can of coke and some snack ant a near by convenience store and was forced to go through airport style security when I returned! We did book in advance but when we arrived in the room there was only one housecoat and slippers. The 'free shoeshine' was nothing more than a shoddy wipe with some magic wipe. You know the kind that looks great while its still wet but looks like you just stepped in a puddle after it dries. Never did get that baby cot but luckily the sofa was ok for our two year old.They do have a very beautiful bar near the top floor which has great views of the city sadly you will more likely be the only person there. Finally my wife got food poisoning from the chicken they served in the restaurant and the food generally was not much better than the street vendors just with cleaner plates and a tablecloth. All and all a nice place to visit if you want to see some nicely designed rooms but you really should get more for your money in terms of service and food selection & quality.
