thunderbird park
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thunderbird park印象
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Thank you for posting your review. We are pleased to hear you enjoyed your stay and we able to experience all of the fabulous adventure activities available onsite. We note your comments about the bathrooms and the pool. These issues have been rectified since your departure. Our apologies if it inconvenienced your stay. We hope you had a safe trip home and we look forward to welcoming you back again in the future.
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Thank you for taking the time to post your review. We are so pleased you enjoyed your TreeTop Challenge experience. It certainly is a one of a kind adventure activity. We are pleased there are no others around Brisbane as it means lovely customers like you will have to return to us :) We hope to see you again in the future.
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Thank you for taking the time to post your review. Unfortunately weather is very unpredictable and not something we can control. We have clear guidelines in our Terms & Conditions that focus on this topic alone. We had many campers still arrive and camp on Australia Day weekend. We also had a lot of campers call and transfer their booking well over 2 days before their arrival date. This meant they were able to transfer their booking and use it as credit for another time. This option was available to this guest. Whilst we appreciate what this guest is saying, it needs to be understood that we were unable to sell this particular site to anyone else because of the last minute cancellation. As mentioned before, we still had a lot of campers show up, regardless of the rain. We try to keep all customers happy however anyone in the tourism/hospitality industry will know, that is merely impossible. Our sincerest apologies we were unable to come to a mutual agreement on this occasion.
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This review is very disappointing to read. We receive such excellent reviews for horse riding on a regular basis. We have passed your comments onto the owners of Thunderbird Park Horse Riding for them to address. Our sincerest apologies you did not have a great experience.
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Thank you for taking the time to post your review. We are so pleased you enjoyed your visit to Thunderbird Park. We are extremely proud of our brand new Adventure Mini Golf Championship Course and are happy to hear you enjoyed it. We look forward to welcoming you back again in the future.
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Thank you for taking the time to post your review. We are pleased you were happy with the Thundereggs you found and cut open. We have noted your comments about the staff member's attitude and will be addressing this immediately. Part of the experience is the customer service you receive when you first arrive at our adventure activity and we apologise if you were not treated correctly. Something we never like to hear. We appreciate you bringing this to our attention.
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This was most disappointing to read. We know who the staff member is who you encountered at our kiosk and all we can say is that she has her very good days and, unfortunately, she also has her very bad days. These mood swings are very hard to manage and it is being discussed at management level whether this casual staff member should be terminated. Our Executive Chef will be giving her a formal warning today and then she will be meeting with our Managing Director, at which time her fate will be determined. Our Executive Chef will also be speaking with the kitchen staff about the level of their radio and their voices. There were a lot of staff on duty in the kitchen on Saturday, as there were several functions, including a wedding and day trippers, such as this reviewer. In their defence however, the Rainforest Bar was closed during the day and the doors were not open as a result. The kitchen staff therefore were not aware there were customers in the bar. The terrace is licensed and these visitors could have purchased alcohol there, which has a very pleasant outlook over the property.
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Thank you for taking the time to post your review. We are so pleased you enjoyed your time at our venue and are happy to endorse our product and service on Trip Advisor. We hope to see you again in the future!
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Whilst we appreciate all types of feedback, there isn't anything constructive here to go off. We generally address issues that are raised however it appears this customers just did not like the experience we offer, which is fine. We have hundreds of happy customers leaving our park on a regular basis. We appreciate your opinion and understand our attraction is not for everyone. In saying that, this review has been posted on Thunderbird Park's property listing. Thunderbird Park has a huge variety of other adventure activities including TreeTop Challenge, Australia's longest and highest ropes course and a brand new Championship Adventure Mini Golf Course. Perhaps this reviewer can visit again and try some of the other activities.
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Thank you for taking the time to post your review. We are so pleased you enjoyed the brand new Championship Mini Golf Course. We have been receiving excellent reviews and hope it continues.