rocky valley bikes & snow sports
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rocky valley bikes & snow sports印象
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I am sorry to hear that you are unhappy with the service you received. We realise how important it is to have correctly fitting boots to ensure that you enjoy your skiing experience. I understand that the difficulty was in fitting the boots so they did not pinch around the calves, we tried several boots and sizes however, you said that you were happy with the larger size as they were more comfortable. I have checked the 2009 records and yes 1 size smaller boot was used, however you were not comfortable in that same boot this year. We have many types and sizes of boots and would continue to try many options until you said you were happy. We can only be guided by what the customer is feeling. We also have an on mountain service available if needed, however with the new equipment we purchase every year it is very rarely used. Once again we apologise for the service you feel you have received and we will certainly look into our procedures.
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Hi ChrisSorry to hear that your wife had problems with her boots, I was unaware that there was a problem. We strive to make sure that you are comfortable with your boots prior to leaving the store but if a problem happens on the mountain we have a service on the hill that can help.I certainly hope the rest of your holiday was enjoyable.RegardsRocky Valley
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Good range of Mountain bikes for hire. Also available for hire is fishing gear, golf sticks, camping gear etc Also a good range of a goods for sale.
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Maybe ok for hiring a bike but these guys did not seem to understand how to set a din properly.. As a consequence I needed to sort it myself up the mountain. Since new ownership, store has become stale and staff don't want to help.
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Great staff served us throughout the ski season without a hick up. Always had gear for the family ready for us to pick up and catered for kids ability. Now helping with bikes for summer. Awesome place to have available to help with our families activities.
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Hi RajgillGlad that we could help to make your visit to Mt Beauty and Falls Creek an enjoyable one. Our ski hire prices are excellent as well, maybe we can help you with that next time. Thanks for visiting us, we hope to see you again.RegardsRocky Valley
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We are glad that we were able to make you holiday enjoyable, see you again next year.
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Hi CarolWe are glad that you enjoyed your experience in Mt Beauty and hope you'll visit again soon.RegardsRocky Valley
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Hi DavidSo glad you enjoyed your stay, the online system has been working well for us and now that we have your details, the next time you come to visit just give us a call and we can get your gear ready for you. If you were happy with the equipment we can get you the same gear. Children will of course have grown and we will need to refit them, but we will certainly have a good reference to start from. We hope we will see you again.RegardsRocky Valley
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We have used these guys a couple of times over the last few weeks for ski rental and they now know us by name. Very friendly and a great service - will be using them again in the newxt few weeks - a great bunch!