coco key water resort hotel & convention center - waterbury
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coco key water resort hotel & convention center - waterbury印象
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Thank you for taking the time to write a review of your experience here. In fact, your experience is very typical for the vast majority of the thousands of people we host every week. Hope to see you again soon.
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Cool activity in winter. Feel it's more geared towards 13+under. Coupons can be found on groupon. Hotel packages are readonable.
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This review is for the CoCo Key Hotel in Orlando, not Waterbury, Ct. Please know we are not affiliated.
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The title says it all. Do not waste your money and time. We drove 2 hours just to turn around and go back home.
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We just went to the "resort" this past Friday night. My sisters and I decided to purchase the stay for the kids for Christmas. Checkin was a very long process Once checked in, we dropped off our bags and went right to dinner. We ordered the kids the buffet, 2 burgers and a salad. The kids were finished with the buffet and we still had to wait another 20 minutes for the adult meals and it was not busy. When we got back to our rooms to change the kids stepped on the floor which was soaked. After looking at the area in greater detail there was black mold all over the floor They did move us out of that room but seemed less than concerned with the mold The lights didn't work completely in the rooms and my niece showered then grabbed a towel that smelled like it had been through a fire. The smell was throughout the room all night once the towel got wet. The desk chair in another room was ripped down to just the stuffing on the seat. There were so many small things that could have made this hotel better - simple easy changes. I understand children (and even some less than desirable adults) will not pick up their messes in the hallways etc, but that's why staff should make walk throughs a priority. Since the park allows people to purchase tickets just for the day and there is no true separation of the park and hotel, the additional people are allowed to come in and take over the bathrooms in the lobby etc. The park was a bit better however there is zero organization so unless you are rude you may never get your turn especially the lazy river and the two only tube slides. I had to become very aggressive to help three little girls not even with me that had been waiting for tubes forever while obnoxious adults and children just walked in front of them and kept taking the tubes. My children have learned respect but the majority of the people here have not. This should be the responsibility of the park - manage this process so your customers don't have to. I would not go back again Finally after dealing with the dirtiness throughout the night - I received my bill with a "resort" fee on it. I was not amused by this.
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It is 2 degrees outside. One of our rooms' heaters didn't work. After six calls to housekeeping in eight hours, we literally took the heater apart ourselves and finagled it. Here's hoping nothing catches fire tonight. Attached, you can see the melted (?!) lightbulb in one of our rooms. And you can hear what the heater sounds like. Seventh call to the front desk. Still, nothing. Save yourselves.
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This could be a great place, but it's not--if you've ever been to a good water park like Sahara Sams in NJ or H2oooh in PA, do not expect the same experience, though the photos look the same. We arrived on a Sunday; they had no available lockers (all in use), and the hot tub was not functioning. We found the water overall to be too cool (despite ads for 84 degrees--forget that!). It was too crowded. Bathrooms had no toilet paper for HOURS, and only 4 showers/dressing rooms? Excuse me? We returned the next day, only because we had already paid; we tried to call in advance and no one answered the telephone. We arrived, the hot tub was not hot--but at least it was warm. Crowded with over 20 people, including toddlers--in the hot tub, with a sign that you have to be over 18?? No supervision at all! AND the lazy river was not functioning, they said, until 4:00 when the lifeguards for that area would arrive. Inadequate seating; only one area with lounge chairs which fill quickly, and the rest are upright chairs and tables. We didn't see staff clean anywhere near our seating area for hours. Save your money and go to a water park with decent management!
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While I always appreciate honest and constructive feedback and readily admit to the shortcomings of my property, I am not sure this particular review is real. If you have an issue and would like to discuss it, please get in touch and I will do my best to resolve it.
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This water park is atrocious and your child is likely to get sick from the water as mine did. Everything about it is misleading and the website is pure fiction. Three main things: 1) Unsanitary and filthy - the water is a murky grey green color throughout particularly in the basketball dunk pool where you'd be safer health-wise swimming in a swamp. Bathrooms are disgusting with overflowing clogged toilets, paper towels and dirty toilet paper strewn everywhere, floors covered in urine and a horrid stench from overflowing garbage bins and sanitary napkin disposals. The water is dirty with band-aids floating in it, people spitting in the water and many unsavory guests wearing street clothes into the pool despite signs saying only bathing suits allowed but management does nothing about it. No one checks the water and no one cleans up the spilled food or filth. It's an absolute health hazard - my child developed a severe rash and massive hives and began vomiting shortly after coming home from there. Avoid this place like the plague 2). Massive ripoff - $35-45 dollars per person for what is sold as attraction filled large water park which is really small, has only 2 slides, one of which was not open because there are inner tubes stuck in them and the staff was too lazy to remove them and get slide open again. The meandering lazy river as it's advertised is more like a brook that loops around the equivalent of a small basketball court in shallow water with I attentive life guards who let people go around too many times despite line of people waiting to get a tube. Forget letting a younger child go alone as they will get smashed by the pushy obnoxious people at the park and even knocked off while lifeguards do nothing. The "giant dunk pool" is 8x8 if that and overrun by teenagers transported from the inner city basketball courts to this tiny water bog. Then there's a small area with 2 kiddie slides and a big bucket that dumps water on the kids. That's it. Your kids will be done and bored in an hour if your lucky. The food is ridiculously overpriced and foul-tasting. And the worst part is that they make parents pay full admission even though they are not going in the water so in essence you are paying to watch over your own child. 3) Unruly and unsavory guests - rude obnoxious people both adults, teenagers and children pushing, cutting lines, being foul and aggressive. Women wearing Bathing suits that don't even qualify as scraps of fabric practically leaving them naked. Parents taking their babies into the water wearing regular diapers even though they are supposed to wear swimmies. Girls and women wearing shower caps likely stole from the hotel bathroom instead of true swim caps. Horrid horrid behavior by people without any regard for others.For your mental sanity and the health and safety of your children DO NOT come to this place.
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I'm sorry your experience was not as you expected. Please know however, that the group in the hotel was using the water park BEFORE and AFTER public hours. The covering of the doors was to accommodate their religion beliefs and not intended to offend our other guests in any way.