the spa at chateau elan
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the spa at chateau elan印象
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Wonderful couples spa services. Therapist really know what to work on. Very professional and friendly.
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I received a gift card for multiple services for Christmas and recently went to the spa with two other women (they received the same gift card). When we checked in we were told our gift cards had additional dollars remaining, over and above the services scheduled, which could be used in the gift shop, etc... I thought this very odd considering I don't live terribly close and wasn't sure when I'd go back the Spa. I even mentioned it to the hostess/employee when checked in because it seemed so strange but the employee confirmed the extra dollars/credit existed. As the day went on we made a point to use the remaining value on the card on skin care products, etc... Something I never would have bought but again, we wanted to use the entire gift card. A few hours after returning home I got a call regarding my charges for the day. I called back the next day. I spoke with the same employee from the day before and was told that the gift card had not been processed properly when we arrived and there shouldn't have been a remaining balance. The gift card was for the exact amount of the services we scheduled. The employee then asked for payment ($65+ per person) to correct the error. I was shocked and explained that we never would have purchased any facial product had the credit balance not existed. She stated she was frazzled when we were checking in and didn't catch the error until later that night. We were the only people checking in and the only customers in the lobby at all. I'm not sure how she could have been frazzled. I explained again that we never would have purchased expensive products if the credit balance didn't exist. She apologized for the inconvenience (rather than take responsibility for the mistake) and then asked for the the payment again. I believe that is TERRIBLE customer service. This was in no way and error on our part. They should have explained the situation, acknowledged the mistake (THEIR MISTAKE NOT OURS) and waived the remaining balance rather than demand that I pay for all three women immediately, over the phone.
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Had a couples exfoliation and massage...since this was our first time with the exfoliation we did not know when to tell them it was enough. The facilities were nice. The masseuses were very good and gave excellent instructions.
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My boyfriend and I spent the last day of our holiday at the spa. We had a great massage and had a great time!
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I had a wonderful spa visit on 1/20/15. I enjoyed my visit and felt very welcome there. The servers were very professional and courteous and I can't wait to return
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Had lunch at the spa with a friend that I have not seen in awhile. The spa was her suggestion since we both live close by. Shared a Caesar salad and order of crabcakes which were very good. We each had a glass of wine. The service was very good. Then we had appointments for pedicures. With tip the pedi was 86.00! The description of the Queen Bee sounded lovely but honestly my local group at 26.00 including tip is way more impressive! And wanted to share some family pictures but the WIFI is 10.95 Really!
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The SPA is the place to be. They make you feel like royalty. We often do facials, pedicures, and lunch. It has become a tradition for our birthday celebrations. The staff are polite and attentive. The price is a little high, but we do on special occasions and we are "worth it"!
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I've been to the Spa @ Chateau Elan many times, but this was the first the first with my daughter and granddaughter. We had a wonderful time. Facials were relaxing and we were all beautiful afterwards.
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I received an invite for a girls evening out by a member of Chateau's staff. Of course I accepted! I received exceptional treatment from the time I arrived. The tea was refreshing and served in a very relaxing environment with great scenery. I received a massage by Joseph?
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Who doesn't love being pampered? Relax and enjoy a lovely massage then enjoy lunch or dinner at the Winery. They have a few new wines made from California grapes so it you prefer a nice Cabernet you should try the new wine..