So glad you enjoyed your visit! We hope to see you back again soon. And for those of you looking for a quiet getaway, our staff can let you relax in silence too. Whatever kind of getaway you are looking for - we are here to help you relax as you wish!
We went here for a wedding. We tried to book a room in Jan for July and were told they only had "villas" available for $550 per night. Several wedding guests were put on a "waiting list" and miraculously got a room one week before the wedding. The villa was beautiful though, and we were allowed to check in early. The banquet facility was kind of dated and they didn't turn the air on until we all got there so the facility was HOT! The food was good, the service, not so much. Guests at the hotel who were not invited to the wedding were allowed to come into the banquet hall and drink for free. The facility "ran out of beer" until my cousin slipped them $200 then a keg magically appeared. The bartender, Brandy, in the bar area refused the groom service even though he had money to spend and closed the door in his face. My cousin's girlfriend was electricuted when she plugged her flat iron in and when she tried to report it she was told the manager would be "around during the wedding, tell her when you see her". Obviously, service was not a top priority. My brother and father both golfed the day before and said the course was nice, but they waited 2 hours for food in Mulligan's afterward because their waitress was sitting at a table eating with another customer. I would not recommend this facility. No customer service and over priced for the services
The Lakeview Spa was sooo relaxing. The staff was exceptional. I will come back just to go to the spa. I love the view from the pedicure room!
I happened to find this resort on an internet search of Illinois golf resorts. What a treat! The golf course is challenging, to say the least. The 2 nines are as different as night and day, and in great condition. The hotel, its grounds, the pool/hottub area, and the golf course are impeccably clean and groomed. Comfy beds, spacious rooms, excellent meals (delciuos Prime rib special on Sat. night ) including a very fine hot and cold breakfast buffet that was free with the room . The owned was around and introduced himself at dinner, plus everytime we ran into him, he stopped to say hello. All the staff was very frinedly and accommodating. Service is tip notch. Can't wait to go back!
“Horrible time at the Spa”Reviewed June 24, 2013I and a group went to the Spa for a getaway and real estate tours back in April. What a horrible experience we ended up having. This place is outrageous, it sucks the money right out of your pocket. A lady on the phone who assisted booking this experience by the name of Katie tried to suggest things over the budget. Before booking this experience, it took us a good few tries to be able to get through to them to even book it. When we got there she rushes us through our paperwork and sends us down stairs. After booking this experience, she would call me over and over again to ask additional questions and confirmations. It was a headache, I just wanted to book my appointments and be left alone.For services at the price they are, there are some things that need renovation:1)The carpet at the Spa was absolutely a horrendous thing to look at, it's dirtier than the carpet at my children's Pediatricians office, where little kids puke and mess. I couldn't believe how outdated and doggy it looked. To be paying 100+ dollars for facials, you would think that they would fix something like that right away.2)The robes in the lockers looked like they have been used since the 1980's. They were pink years ago when we came here, and are now old and white looking, more outdated and gross than a nursing homes. 3)For the prices of the facials, they just use Pevonia. I could go to Walmart and buy products for a fraction of the cent, and have the same type of facial experience I had at oak terrace.We got a "Spa Lunch", a lousy salad and cookies for $15.00. You could go to a steakhouse or a really nice restaurant and get a better meal for a few dollars more, never again.They are just a rich family, the owner drives an Escalade, that likes to take all of the money, and leave their precious resort outdated and un-kept. The owner brought my husband and I on a tour, and another couple that came with us on a separate one. We wanted to all go as a group, but was told by Mike it was to be couples only. That way they can mark out the fun, and try to sucker you into dropping all of your retirement into a lot, or a potential Villa that isn't worth a fraction of the price.
All of our rooms have been updated with new bedding, pictures and drapes. The fresh look is geared towards spa-goers in select rooms and geared towards golfers in other rooms. We appreciate your patience with us in our off-season as we transitioned into a limited staff. Now that we have made this transition for a few years from a peak season full staff to a pared down off-season staff, our operations now run much smoother in the off-season. We look forward to seeing you again soon!
From the moment we stepped into the Lakeview Spa we were taken care of. Nicole showed us around and helped us get settled in our robes. Then our therapist found us and we had great massages. To finish off we each had wine! AMAZING! Plus the view in the pedicure room was out of a magazine.
We stayed at Oak Terrace just this weekend and couldnt wait to get back and write a review. My husband and I and another couple decided to stay Friday evening for our friends birthday. Our plans were to have dinner at Mulligans Friday night and the guys would golf Saturday morning and we would visit the spa. But after reading the reviews here we almost cancelled. But I am so glad we didn't!!!! We had a fabulous time. The staff is great and very friendly! The food in Mulligans is fantastic and the prices are very reasonable. The girls in the bar took very good care of us the made awesome Bloody Marys!! Thanks girls! We stayed in one of the townhouse villas and they were absolutely beautiful. The guys said that the course was great even tho they did lose a few balls! They had fun. As for our spa experience.......superb!! I am not sure why any negative reviews were written about this resort. We were searching, trying to point out something we weren't happy with and could not find anything. We will definitely be back!
We came here for a wedding. The scenery is amazing on the property, but rooms are dated and plain. Mostly clean rooms, with some deferred maintenance. If there were options, I would have stayed somewhere else. Not a great value for the price. An annoying experience checking in. They made everyone walk over to the pro shop to check in instead of having the hotel desk staffed. Small town hotel...dont expect much.
Three of us booked a night and round of golf last minute. Course was in great shape. I can't believe the contrast between the front and back nine holes! It was like playing two completely different courses. Room was clean and comfy. Friday fish fry was great. We'll be returning for sure in 2014.