red hawk casino
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red hawk casino印象
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Maybe I'm too smoke sensitive, but the smoke level is THICK. We travel to Las Vegas 3-4 times a year and apparently Vegas has a much better handle on easing the smoke level. That being said the gaming aspect of Red Hawk is fun and the dining options are very good. If you're looking for a local casino the location is reasonable and the setting is very nice.
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Hi Shawn,I can understand your frustration with your recent visit, however, I would like to remind you of the following items that our team responded to you with 48 hours after you wrote in to your Casino Host, Kristina, to explain about your recent visit.1. It is always the guest's responsibility to return to the boarding area prior to the departure time of their bus. You had your Rewards Card in a machine, playing, 20 minutes after the scheduled departure time of your bus. The bus driver and bus company must remain on time and prompt for all passengers and scheduled stops.2. Our Guest Service staff immediately responded to your concerns, letting you know when the next possible available transportation back to San Francisco would be arriving. Because the volume of riders is unknown by our staff until the next bus' arrival, there was no way to guarantee you a spot on the next possible bus. 3. Despite your threats in your initial email letter, our Motor Coach manager responded to you 1 day later, offering her apologies and assistance. She has not yet heard back from you.4. You were complimentary upgraded to Platinum status during your visit. You also received a Free Ride and complimentary buffet vouchers for the trip in question.Red Hawk Casino values our guest service standards and again apologize for your less than ideal experience. We hope this additional information regarding your concerns has been helpful and that you choose to visit us again.
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I was surprised to see they allow smoking indoors in California. I haven't been to a casino in years. it was awful. I didn't gamble much and can't complain on that front but it was soo smoky and crowded. We all left with our eyes stinging and wer were there maybe a couple of hours. Not coming back until they ban smoking.
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Hard to get into and park. Long way to the casino. Bad layout. Smokey. Couldn't find the restaurants. Everything looked dirty, but it just seemed to be the color choices. The machines do not pay. The drink station was messy and dirty. I will stop now.
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If you want to gamble and have fun this Casino is NOT the place . Their machines are the tightest in California . Also don't believe anything a manager has to say . My wife and I have been promised around 3 buffets which we have never seen . They said we would have them on our players cards but they were not there . The manger with all the promises is Glen not a good person at all and I say that because anyone who promises you something then forgets about it and tells you to your face he forgot but can't do it , Oh well he's lower than whale poop , lies right to your face . That's the way to keep us coming back . GO TO THUNDER VALLEY OR JACKSON - Redhawk doesn't pay !!
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Some of the waiters are worth to give five star, however, the person (female, she short and Asian, look like Hmong or mien nationality, long black hair, wear purple tshirt sometimes) behind the baccarat table is very RUDE, unfriendly, and always nasty when we ask for the check. This casino have been known as "best casino" but not live up to the professionalism. Been to too many casinos and a player card holder but disappointed because of this particularly person. They should have train them harder so they can learn to respect the players ( but with that person training would do no good). So I hope Red Hawk would receive more low score because of that person or just fire her because of her unacceptable attitude.
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Came here for a retirement luncheon; I expected standard Casino style buffet fare, but I was pleasantly surprised!The food and selection was wonderful and delectable!The Chinese green beans was fresh and crisp; the roast beef was perfectly prepared with choice of rare to well done and tender! The Pho bar was hiding behind the dessert bar...but well worth the search for made to order Pho Noodles!Easily accessible from Highway 50, the only downside is like any other casino, the gauntlet of smoke one must traverse through to get to the buffet; at least we were in our own room, off to the side of the Asian leg of the buffet, it comfortably seats 60 and the service was phenomenal! As stated earlier, I am not much of a gambler, but I do recommend you obtain the "rewards card" for this casino so you can take full advantage of the discounts (including that wonderful buffet!) those in our party that did partakeOf the gaming had a good time and we all came out "winners"We are definitely coming back!
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Was there for New Years to eat and celebrate. Couldnt eat there because of private parties that took all the seats in the two restaurants we tried to go to. oh well, not to spoil our fun we ate at the lil cafe they had. They over cooked our meals and the manager acted as if it was my fault. Oh well, not to ruin our fun we Gambled... What else do you do in a casino.lol.. Even though we were loosing we kept the smiles on our faces. Needing more $$$ we went to one of the many ATM machines and punched in the amount to withdrawl. It stated it could not complete our transaction and did NOT give a reciept. So we went to another, got our $$$ and continued on till midnight. Just to let everyone know. If they (redhawk) cant complete your ATM withdrawl they still take the $$$ from your bank. Thieves... When you call them they give you the run around and transfer you to many employees until finally your given a voice mail.Bottom line, make sure you bring your own money and NEVER use they're ATM machines..
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We stopped here to kill some time before our hotel check in time. The bad news: if you're a nonsmoker, this place is really smoky. The good news: the lower level is non smoking. The selection of games is limited in the nonsmoking area but I will take that over having smoke blown in my face. There are some good restaurants and buffet.We left with a little more money than we arrived with so it was a pretty good visit.
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Great parking and large very nice Casino. They had a kids floor so kids were not on the gaming floor. Clean and fun to visit.