Thank you for your kind words. It is lovely when our hard working staff get recognised. I have made all our staff aware of your feedback and they are all really pleased for Kirsten, that you have singled her out for praise. Thanks again.
Thanks for the review Simon.I am sorry to read of your disappointment in relation to the tables not being cleared in a timely fashion. It is something that is being raised with the staff, in line with ongoing training. We hope to do better going forward.I'm glad the children had a ball and that the play supervisors were keeping a good eye out for them.Hopefully you will see a difference during your next visit.
I have been here a few times with my kids and I would reccommend it for any parents wanting to take their kid to a good play centre!
Thank you for visiting Peter Pan's Neverland. I am sorry to read of your dissatisfaction.You happened to visit on one of our busiest days of the year and this can be challenging. Although there were 14 staff on the premises at the peak times, we were slightly short-staffed due to sickness and student availability (our university students do not get a half term break).We needed to operate a queuing system for a 4 hour period on the day of your visit, and were only letting customers in when a table became available. This was cleaned down as they were being seated. Any uncleared tables were seen to as soon as possible. Unfortunately customers occasionally leave their allocated table number at the food counter or on the floor and we have difficulty locating them. As part of everyday play children scream, shout and role-play. Our play supervisors are aware of this and supervise the equipment accordingly.Our toilets are checked regularly and any issues rectified.If you prefer a quieter time, perhaps a visit on a school day afternoon would be more suitable.
This place is excellent for kids and a good meeting place for parents, however like any childrens play area as it can become very noisy, there are always assistants keeping a close aye on the children and are all very friendly and have a good attitude towards children.
Short and SweetStaff were unfriendly, don't do enough for the parents meet mind looking after the safety and welfare of childrenTo keep it short and sweet the smell of the place will tell you all as soon as you set foot.What the customer see's the customer feels, or in this case smells and tries to keep down!!
The play areas are spacious and there seems to be plenty to keep children entertained. There is plenty of seating for adults and 3 rooms for parties. Toilets are usually clean and bright. During a busy time it can seem crowded, hectic and noisy - but I imagine most play areas would be like this at busy times! Going earlier in the day it can even be quite relaxing. The staff do seem to be attentive to the children and are friendly to customers. The food is very good at a very reasonable price, with a varied selection of meals on offer, and healthy-ish snack boxes available for children as well as the usual of chips and nuggets etc. It can take quite a while for food to arrive though, so order before you/kids get too hungry! The kids love it and you can spend at least a few hours there.
I just had my 3 rd Sunday school party here. I hire out privately so we can photograph and play in the frame with the kids. Food great and came out reasonably on time. Children had a good play while the mums and dads had a coffee ( of course I was in playing with my little darlings). I would highly reccommend for youth groups as it is stress free for organizer. First aides there, supervision there, once all paid up you can stop stressing and actually enjoy it and the children.Staff lovely past two years. First year were not so motivated.All in all a great night..... Even got a few extra minutes :)
I always bring my nephew here and he loves it. the staff are great with kids and know exactly how to get the best out of them. They leave you very confident in their skills. I would thoroughly recommend going here with your family for a great, fun day!
Great place to take the kids and let them burn off energy. can be hired for birthday parties etc and is reasonably priced.