billy beez
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billy beez印象
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This place could be nice. if it was not for the management. jennifer and Liz specifically. they are unprofessional and rude. they destroyed our son's birthday. STAY AWAY
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Dear nanycraigmo5,Thank you for visiting Billy Beez! We are thrilled to hear that you and your family enjoyed your recent visit and we would love to see you back in the center again soon! I would also like to take the time to address your suggestion that we examine our exiting situation at the end of the evening. Although we do check all wristbands to ensure that guests are only leaving with people in their groups, we do make several additional announcements regarding our closing time to encourage guests to leave in as safe a manner as possible. Thank you for taking the time to bring this issue to our attention!Many thanks for coming to Billy Beez and we can't wait to see you again soon!
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I visited this location as part of a birthday party for one of my son's friends. The place is huge, but it also leaves a lot of blind spots. While the place is secure in which the kids cannot leave without the adult they arrived with, the indoor play space has a lot of blind spots. Your kid goes up one area and can come out on the opposite side of the arena. At one point it took me almost 15 minutes to find my son, and that was with 4 parents looking around for him. While it definitely provides a lot of activities and fun for the kids, it can provide a bit of a fright for the parents. Also, the slides are super slippery, so be careful as I saw many of kids and parents become airborne coming out of the chutes. If you are going to visit this place, make sure that you go with more than one adult per child(ren).
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My two year old grandson really enjoyed the activities at Billy Beez. His mom escorted him through the tunnels, and I am not sure who had more fun, grandson or my daughter! The slides are really, really fast, and the look of terror (followed, of course, by smiles) on my grandson's face on one of the slides, did scare me. The most fun was had trying to hit grandma with the sponge balls which he shot through the air gun. He giggled with glee when the balls hit their target, me! It's a bit pricey, $15 for kids, $5 for parents (except on weekends when second parent is $10 - ridiculous!). However, seniors are free!! Definitely a fun activity. Go early since lines do form when they open. Good security system. Bracelets are checked at entry and exit. Don't forget to wear socks! I do agree with other reviewers that more staff should be around to supervise the children.
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When my son told me he was having his son's birthday party here, I went to check it out. I could not enter until a staff member was made available to escort me around. She answered all questions and was very professional. My grandson's birthday party was a great success. Everyone enjoyed themselves. The party hosts checked, frequently, with my son and daughter in law, to ensure they were satisfied with the accommodations made, as well as typical party offerings. We did not feel rushed at the party spot or in the climbing/play areas.
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Been here twice - once for birthday party and another time just for fun. It's huge and easy to lose your kids but they have a security system in place to make sure kids only leave with their parents. Lots of different things for your kids to do but wish they had more staff to control unruly kids.
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Dear JimmB30,Thank you for your recent visit to Billy Beez and for taking the time to review us on TripAdvisor! We are thrilled to hear that you and your family enjoyed your visit! I did notice, however, that you mentioned guests should wear socks inside the facility and I would like to assure you that you we do instruct all visitors to the attraction to wear socks in order to maintain the sanitary levels of our play structures. Additionally, as of your last visit we have brought back our Toddler and Child 10 Packs so guests can visit the center ten times on one ticket!Once again, thank you for visiting Billy Beez and we can't wait to see you back in the center soon!
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Hello Neil,Thank you for visiting Billy Beez and I am happy that we were able to speak over the phone recently regarding your visit. I would like to apologize again for the scare that you underwent with your daughter but I would like to assure you that health and safety is our number one priority and that we are constantly training and re-training our team on proper procedures. Best regards and I am happy to hear that your daughter is doing better.Thank you.
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I've been to this place before and enjoyed my toddlers enjoyed themselves; so I brought them back months later because it seemed to be a nice place to go for small children. Anyway the staff seemed limited this day or they didn't seemed to care about what was going on in the play area. There were several young men running around as if they were the toddlers. They were in the ball pit throwing balls at each other as hard as they can throw hitting each other and small children and infants trying to play. I also got hit by some balls and it sting very bad. The small children got hit and was crying. Parents and myself had to remove our kids out of there so they wouldn't come home with bruises on there skin. Mean time one of the men nearly knock over my 2 yr old and kept running and playing throwing balls hard at each other. They came running in the back were the rainbow slides were and again not minding that they're small children around. I didn't see them with any small children so I didn't know why they were in such a place that is for small children. These men that were acting a fool. There age range from 20's to 30's. I spoke to mangememt and suggest that they have staff monitoring what's going on in this place because someone could have been seriously hurt.
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The management was very rude and was not interested in helping the customer. As an Executive level manager, I was very surprised by the level of training of the Billy Beez manager.